We recently acquired a second-hand Aerohive switch, and we're facing some challenges with onboarding it. The previous owner removed it from their account, but we're encountering the following error message:
"23241811020043A stale record of the device was found in the redirector."
We've tried troubleshooting on our end but haven't been successful in resolving this issue. We would greatly appreciate any guidance or assistance in resolving this problem.
Thank you in advance for your help, and we look forward to any advice
Serial number of the switch : 23241811020043
Solved! Go to Solution.
Hello Sam, Thank you for your help!
We tried and while I understand the process, I must express my disappointment that support wants us to buy a service contract first.
Nonetheless, you've been very helpful throughout this process.