Device is in use

[KhareT]

Hi, about 6 months ago, ive bought 5 Aerohive AP's 3x 130 1x 1130 from an auction. When i try to add them to the cloud i get a "device in use" error.

How can we fix this issue? i dont know the previous owner and payed alot for the AP's, so it would be great if i can use them somehow.

Thank you

[SamPirok]

Hi Khare, if you can send the serial numbers to me at community@extremenetworks.com, I can help you with that issue.

[KhareT]

Hi Sam,

Yes i can add them now, but haven’t got the time to configure them yet.

Thank you very much for your support.

[KhareT]

Hi Sam,

Did you recieved my message? Do you have an update?

Thank you

[SamPirok]

Hi, thanks for checking in, I don't think I received your message. Could you try sending it again? My apologies for the delay here.

[KhareT]

Hi Sam,

Could you tel me if you recieved my email now?

Thank you