error extremeCloud IQ on premise

[andrea_calio]

Hi everyone,
today using ExtremeCloud IQ On Premise I get this error to someone has already happened

Hive Summary - WAN:Failed to GET /hm-client-metrics-2020.06.17/hm-client-metrics/_search with params: {routing=2, ignore_unavailable=true, allow_no_indices=true} {"query":{ "bool" : { "filter" : [ { "terms" : { "deviceFunction" : [ 4, 16 ], "boost" : 1.0 } }, { "term" : { "ownerId" : { "value" : 2, "boost" : 1.0 } } }, { "range" : { "timestamp" : { "from" : 1592385323132, "to" : 1592399723132, "include_lower" : true, "include_upper" : false, "boost" : 1.0 } } } ], "adjust_pure_negative" : true, "boost" : 1.0 } },"from":0,"size":10000}; nested exception is org.elasticsearch.client.ResponseException: method [GET], host [http://127.0.0.1:9200], URI [/hm-client-metrics-2020.06.17/hm-client-metrics/_search?routing=2&ignore_unavailable=true&allow_no_indices=true], status line [HTTP/1.1 503 Service Unavailable] {"error":{"root_cause":[],"type":"search_phase_execution_exception","reason":"all shards failed","phase":"query","grouped":true,"failed_shards":[]},"status":503}

[support58]

Hello,

It seem an elastic search error, you chack the sttus of services on http://"hivemanager-ip":3000/ .

Tt could be caused by the type of storage used on the hypervisor.

Check this article:

https://extremeportal.force.com/ExtrArticleDetail?n=000047669&q=Elastic%20Search

Regards.