Radio 2 is not supported in Mexico (AP410i-ROW; VE6120 Controller)

[lhernandez]

We are configuring VE6120 Small Controller (Firmware 05.06.01.0035) and adding AP410i-WR, but we can not turn on Radio 2. 

We create a Site for Mexico Country, but in this Site radio 2 is not working. If we create a Site for example UK, this one works.

Any suggestion?

Many thanks.

[lhernandez]

Hi Ovais.

These are the options:

I will be sending you tech-support and ap log.

Thanks.

Regards.

[Ovais_Qayyum]

Could you check the following and let me know what you have set in this section? It is possible that radio channel settings are causing it to select a DFS channel. coul you also send the AP log and tech support from the XCC.

Regards,

Ovais

[lhernandez]

Sorry.

I forgot to tell below

We are using a Major License Manager Controller evaluation license, which expire in 169 days. We will purchase a permanent License soon, but we have needed to start installing and configuring controller and APs before to purchase this one. That is why we are using this one.

[lhernandez]

Hi Ovais.

Thanks for you support.

We updated our controller ECA-05.16.01.0025-1.dle version and APs automatic updated 7.5.1.0-012R version, but radio 2 is still off in country of Mexico. As I told, if we move AP to UK e.g, radio 2 turn on.

[lhernandez]

Thanks Sam Pirok for moving it for me