Radio 2 is not supported in Mexico (AP410i-ROW; VE6120 Controller)

[lhernandez]

We are configuring VE6120 Small Controller (Firmware 05.06.01.0035) and adding AP410i-WR, but we can not turn on Radio 2. 

We create a Site for Mexico Country, but in this Site radio 2 is not working. If we create a Site for example UK, this one works.

Any suggestion?

Many thanks.

[Ovais_Qayyum]

lhernandez

AP410i-WR SKU supports Mexico country code, if it was an issue with WR SKU support for Mexico then both radios won’t turn on. Looks like an issue with country power tables to me. I would recommend you upgrade the XCC controller to the latest 5.16.x and then upgrade your APs to the latest firmware using the XCC.

Your XCC Firmware 05.06.01.0035 runs one of the first builds that supported AP410i, chances are power tables were not available/updated for all the countries in that build.

Regards,

Ovais  

[SamPirok]

I’ve moved this conversation to the correct topic board for you, so you don’t have to start over.

[ckelly]

Use this link:

https://community.extremenetworks.com/extremecloud-232180

[lhernandez]

Hi Chris

How could I post my question in that forum? 

I am new in this and I do not know how.

Thanks

[ckelly]

lhernandez

You might want to post this question in the “ExtremeCloud” forum since this appears to be about XCA/XCC.