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The device appears to be in use by another VIQ - sorry, another one.

The device appears to be in use by another VIQ - sorry, another one.

kiwi_cam
New Contributor

Hi,

I recently purchased 4 second hand AP230s. Two worked flawlessly, unfortunately the other two are still assigned to another VIQ and the seller is unable to assist.

Are you able to release 02301708022337 and 02301606060637 for me?

Cameron

1 ACCEPTED SOLUTION

SamPirok
Community Manager Community Manager
Community Manager

Thank you for your patience here, those devices should now be free to add to your inventory. Please don’t hesitate to let me know if I can help with anything else!

View solution in original post

7 REPLIES 7

SamPirok
Community Manager Community Manager
Community Manager

Thanks again for your patience @acilecki, I received approval to free up the last device we were waiting on, so 33016012800658 should now be free to add to your inventory as well. Please let me know if I can help with anything else!

SamPirok
Community Manager Community Manager
Community Manager

Hey @acilecki, thanks for your patience here. I’ve received permission to release all but one of your APs so far. The following devices should be free to add to your inventory at this time: 

33015012000445
33015012000446
33015022500286
33016012800757
33014120900105
33015042300010
33015042300008

 

I am still waiting to hear back from the original owner of 33016012800658, I’ll reach out as soon as I know more for that last device. 

SamPirok
Community Manager Community Manager
Community Manager

Thanks for letting me know @acilecki! I see these devices still registered to other users too, so I’ll need to reach out to the original owners for permission to transfer the devices out of their inventory. I’ve emailed the previous owners just now, I’ll let you know what I hear back. Please feel free to check in with me here any time for an update. 

kiwi_cam
New Contributor

That’s done it. Thanks so much Sam!

GTM-P2G8KFN