Cloud IQ - Login redirects to ONE platform & no customers sites are shown

[matthiasrenners]

As mentioned in the title, I obviously got migrated from "Cloud IQ" to "ONE Platform". After login in, there are no customer sites listed and even my profile looks a bit wonky.

When opening via https://extremecloudiq.com/entry#/multiplevhms --> I get some german error code, saying "The external customer accounts list could not be loaded".

Any ideas?

[systemscsn · Accepted solution]

Its a nightmare, that "new" interface is a turd.  I had that happen to me this morning, BUT you can actually solve this issue. Get logged in and then on the top right you will see a square made up of smaller squares.  Click on it, and in the drop down select ExtremeCloud IQ (Classic).  It will then open another browser tab and log you into the "proper" interface, the XIQ one.

Maybe try this link as well, but if it redirects you to that new interface, you will have to do the above anyway.  Link: ExtremeCloud IQ

which is (https://extremecloudiq.com/login).

I was digging around in that extremeone interface and its horrible... I only have AP's, and I couldn't even find where to assign, or config any of the AP's...  terrible, terrible interface... im just glad I found a way out of it, and back to the XIQ interface that actually makes sense, and allow you do do some actual work on things....

[Fritz_Burnell · Accepted solution]

Via info in  the new article https://extreme-networks.my.site.com/ExtrArticleDetail?an=000128105 I was able to access by logging into PlatformOne, opening a new tab and pasting the url:  https://sso.extremecloudiq.com/xiq-login 

[matthiasrenners]

Hi Fritz, thanks for your insight - I opened up a support ticket & they replied with the same URL.
Works like a charm, but they're still investigating the issue - Obv. it shouldn't be like this