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XCC - VLAN mapping - no IP address

XCC - VLAN mapping - no IP address

tfsnetman
Contributor
Hello,

Devices are not getting an IP address when mapped to a certain VLAN after successful authentication.
VLAN mapping on the XCC is configured as below

h8jbo3RzS6qKM6wSnWVi_XCC-VLAN.PNG

Switchport where the AP is connected has the VLAN tagged.

Extreme Control is returning:


XCC version: 05.36.02

Any ideas what it could be?

Thank you,
Klaus
7 REPLIES 7

tfsnetman
Contributor
Opened a TAC case and was given this:
Detailed steps are provided in the following article which is to create Tunnel-Private-Group-ID for XCC
https://extremeportal.force.com/ExtrArticleDetail?an=000059011

Glenn
New Contributor II
Check the levels of code you are running. We are running the below levels and the integration is working fine. We were initially running an earlier version of XMC/Control and had problems as you are noticing.

XMC/ Control: v8.5.6.17
XCC: 05.36.03.0017

Essentially policy takes care of the vlan / isid without any special tweaking. I am having issues getting captive portal to work (in our case it is hosted on control) but the basic vlan assignment & fa works fine.

Switch Definition for XCC in Control:
6aacb02be7f64116a13957d065f962d8.png

71518c9547c44e578531045ffed62946.png


Glenn, 
Are you using different VLANs for Guest User registration and Guest Access after the successful auth.? If yes, we have recently discovered an issue that prevents the client from getting IP from a new VLAN even if correct role has been assigned after Guest User registration. It has to do with DHCP packet ACKs when the user is in unauthenticated state. it is being looked at and a fix should be introduced in one of the coming releases.
However, you should not have any issues, if the pre and post registration VLANs are the same. 

Regards,
Ovais

Glenn
New Contributor II
Hi Ovais,

For our captive portal the vlan is the same. We do have a lot of WPA2 Enterprise networks which switch vlans.. is the bug just related to captive portal?

Rgds,

Glenn
GTM-P2G8KFN