cancel
Showing results forĀ 
Search instead forĀ 
Did you mean:Ā 

EWC - ECP NAC, Major Security Manager event

EWC - ECP NAC, Major Security Manager event

Ronald_Dvorak
Honored Contributor
Hi,

I've a installation with a wireless guest network using NAC guest portal and from the VERY limited information that I've received it sound like that the clients get an error message in the web browser for the NAC portal redirect.

My colleague is onsite tomorrow but in the meantime I've checked the controller log and it's full of....

09/23/15 22:15:43 Major Security Manager Get next available session tracking tag (token) returns zero. Will not be able to process Captive portal authentication request.

So looks like they could be right and the ECP isn't working.

Is that a know issue which is fixed - I haven't found any information about such error.
If there is no fix release my plan is to just reboot the EWC.

V2110 - v9.15.01.0121
Netsight - v6.2.0.199

Thanks,
Ron
5 REPLIES 5

Doug
Extreme Employee
Reference: https://gtacknowledge.extremenetworks.com/articles/Solution/Wireless-Appliances-are-failing-to-web-a...
Doug Hyde
Director, Technical Support / Extreme Networks

Doug
Extreme Employee
No problem Ron.
Doug Hyde
Director, Technical Support / Extreme Networks

Ronald_Dvorak
Honored Contributor
Thanks a lot Doug !!!

Doug
Extreme Employee
Resolved in 9.15.02 or higher
Doug Hyde
Director, Technical Support / Extreme Networks
GTM-P2G8KFN