Guest and IoT Manager Administration

[Matthew_Perry]

We are evaluating if Guest and IoT Manager would be useful for our students to use for on-boarding IoT devices. It looks like the this would be an good way for them to be able to self serve there devices but I'm not seeing a good way for our helpdesk to help them if they have issues. It appears that the only account that can view all devices that have been on-boarded is the local Admin account. Is there are way to let other account view all devices? It looks like we could set the student provisioner to see all other student devices but this in not really ideal.

[Rodney_Lacroix]

You can actually do this by enabling the option:

"Provisioners using this Onboarding Template can view and edit each other's records" on the Common tab of the Onboarding Template.

That way, any provisioner who is assigned that template can also view/modify records made by someone else, using the same template.

If you have multiple templates, but want one user to be able to see them who ISN'T admin, you would create the provisioner account, enable all the templates you want that provisioner to be included on, and then also check that same "can view each other's records." That provisioner should then have access to any and all guests/devices created under the associated onboarding templates.