NetSight 6.1.171 with Extreme Summit switch X430 firmware 15.6 always snmp timeout?

[Shunze_Lee]

Our customer use NetSight 6.1.171 with Extreme Summit switch X430 firmware 15.3, and NetSight sometimes shows snmp timeout error.

I ask the problem on HUB, and got it will resolve with NetSight 6.2 and XOS 15.4 or later.

Since the NetSight 6.2 does not release, I upgrade the XOS to 15.6 first.

After upgrade XOS to 15.6, it "always" got snmp timeout error,
and sometimes causes the switch SNMP Contact Lost:contact on NetSight.

Will the problem be resolved on NetSight 6.2?

This is driving me crazy...

[Anonymous]

Great Solution!!! This had been driving me crazy for ages too. Getting exactly the same results and this fixed my problem.

I have a case open on 01110668.

Have a switch that currently works on the network and one taken out of the box and upgraded firmware that doesn't. Output shown below:

Netsight 6.2.0.199
Clinet JRE: 1.7.0_60 32bit

X460-48x Firmware 15.3.1.4 Boot ROM 2.0.1.0

08:08:51 08/04/2015 INFO All search on My Network (xxx devices, 9 ports)->Grouped By (xxx devices)->Device Type (xxx devices)->Summit Series (xx devices)->X460 (xx devices)->X460-48x (x devices)->xxxxx_X460 started
08:08:51 08/04/2015 INFO Search filter: [NONE SPECIFIED]
08:08:51 08/04/2015 INFO xxx.xxx.xxx.xxx Reading NAC EndSystem table
08:08:51 08/04/2015 INFO xxx.xxx.xxx.xxx 1 Reading sysUpTime
08:08:51 08/04/2015 INFO xxx.xxx.xxx.xxx Skipping vtpVlanTable
08:08:51 08/04/2015 INFO xxx.xxx.xxx.xxx Reading extremeLocationDetectMethods
08:08:55 08/04/2015 INFO xxx.xxx.xxx.xxx 284 Reading dot1dTpFdbTable
08:08:55 08/04/2015 INFO xxx.xxx.xxx.xxx Reading dot1qVlanCurrentTable
08:08:55 08/04/2015 INFO xxx.xxx.xxx.xxx Reading dot1qTpFdbTable
08:08:55 08/04/2015 INFO xxx.xxx.xxx.xxx 2 Reading dot1dBasePortTable
08:08:55 08/04/2015 INFO xxx.xxx.xxx.xxx Checking ctAlias table support
08:08:55 08/04/2015 INFO xxx.xxx.xxx.xxx Reading ctAliasTable
08:08:55 08/04/2015 INFO xxx.xxx.xxx.xxx Reading ctIGMPCacheTable
08:08:55 08/04/2015 INFO xxx.xxx.xxx.xxx 6 Reading igmpCacheTable
08:08:55 08/04/2015 INFO xxx.xxx.xxx.xxx Reading ipNetToPhysicalTable
08:08:55 08/04/2015 INFO xxx.xxx.xxx.xxx Reading ipv6NetToMedia
08:08:58 08/04/2015 INFO xxx.xxx.xxx.xxx 129 Reading ipNetToMediaTable
08:08:58 08/04/2015 INFO xxx.xxx.xxx.xxx Reading dot1xAuthSessionStatsTable
08:08:58 08/04/2015 INFO xxx.xxx.xxx.xxx Reading dot1xAuthStationTable
08:08:58 08/04/2015 INFO xxx.xxx.xxx.xxx Reading etsysMulti1xSessionStatsTable
08:08:58 08/04/2015 INFO xxx.xxx.xxx.xxx Reading etsysDot1xAuthSessionStatsTable
08:08:58 08/04/2015 INFO xxx.xxx.xxx.xxx Reading etsysPwaAuthSessionStatsTable
08:08:58 08/04/2015 INFO xxx.xxx.xxx.xxx Reading hostControlTable
08:08:58 08/04/2015 INFO xxx.xxx.xxx.xxx Reading addressMap
08:08:58 08/04/2015 INFO xxx.xxx.xxx.xxx Reading etsysMACAuthenticationSessionTable
08:08:58 08/04/2015 INFO xxx.xxx.xxx.xxx Reading etsysMultiAuthSessionStationTable
08:08:58 08/04/2015 INFO xxx.xxx.xxx.xxx Reading etsysConvEndPointConnMacTable
08:08:58 08/04/2015 INFO xxx.xxx.xxx.xxx Reading etsysMACLockingStationTable
08:08:58 08/04/2015 INFO xxx.xxx.xxx.xxx Reading ctIfTable
08:08:58 08/04/2015 INFO xxx.xxx.xxx.xxx 4 Reading ifTable
08:08:58 08/04/2015 INFO xxx.xxx.xxx.xxx 4 Reading ifXTable
08:08:58 08/04/2015 INFO xxx.xxx.xxx.xxx Reading ctCDPNeighbor
08:08:58 08/04/2015 INFO xxx.xxx.xxx.xxx Reading dot3adAggPortListPorts
08:08:58 08/04/2015 INFO xxx.xxx.xxx.xxx Finished querying device.
08:09:00 08/04/2015 INFO All search on My Network (xxx devices, 9 ports)->Grouped By (xxx devices)->Device Type (xxx devices)->Summit Series (xx devices)->X460 (xx devices)->X460-48x (x devices)->xxxxx_X460 finished successfully


X460-48t Firmware 15.6.2.12 Boot ROM 2.0.1.7

08:15:07 08/04/2015 INFO All search on My Network (xxx devices, 9 ports)->X460-48t started
08:15:07 08/04/2015 INFO Search filter: [NONE SPECIFIED]
08:15:07 08/04/2015 INFO xxx.xxx.xxx.xxx Reading NAC EndSystem table
08:15:07 08/04/2015 INFO xxx.xxx.xxx.xxx 1 Reading sysUpTime
08:15:07 08/04/2015 INFO xxx.xxx.xxx.xxx Skipping vtpVlanTable
08:15:07 08/04/2015 INFO xxx.xxx.xxx.xxx Reading extremeLocationDetectMethods
08:15:07 08/04/2015 INFO xxx.xxx.xxx.xxx 9 Reading dot1dTpFdbTable
08:15:07 08/04/2015 INFO xxx.xxx.xxx.xxx Reading dot1qVlanCurrentTable
08:15:07 08/04/2015 INFO xxx.xxx.xxx.xxx Reading dot1qTpFdbTable
08:15:07 08/04/2015 INFO xxx.xxx.xxx.xxx 1 Reading dot1dBasePortTable
08:15:07 08/04/2015 INFO xxx.xxx.xxx.xxx Checking ctAlias table support
08:15:07 08/04/2015 INFO xxx.xxx.xxx.xxx Reading ctAliasTable
08:15:07 08/04/2015 INFO xxx.xxx.xxx.xxx Reading ctIGMPCacheTable
08:15:07 08/04/2015 INFO xxx.xxx.xxx.xxx 5 Reading igmpCacheTable
08:15:07 08/04/2015 INFO xxx.xxx.xxx.xxx Reading ipNetToPhysicalTable
08:15:07 08/04/2015 INFO xxx.xxx.xxx.xxx Reading ipv6NetToMedia
08:15:08 08/04/2015 INFO xxx.xxx.xxx.xxx 3 Reading ipNetToMediaTable
08:15:08 08/04/2015 INFO xxx.xxx.xxx.xxx Reading dot1xAuthSessionStatsTable
08:15:08 08/04/2015 INFO xxx.xxx.xxx.xxx Reading dot1xAuthStationTable
08:15:09 08/04/2015 INFO xxx.xxx.xxx.xxx Reading etsysMulti1xSessionStatsTable
08:15:17 08/04/2015 INFO xxx.xxx.xxx.xxx Reading etsysDot1xAuthSessionStatsTable
08:15:29 08/04/2015 ERROR xxx.xxx.xxx.xxx Unable to contact device. ERROR: SNMP Timeout
08:15:29 08/04/2015 INFO xxx.xxx.xxx.xxx Finished querying device.
08:15:29 08/04/2015 INFO All search on My Network (xxx devices, 9 ports)->X460-48t finished with errors

[Shunze_Lee]

It's my pleasure to help you.

[Drew_C]

Hi Shunze,
Thanks for sharing your solution with us!

It sounds like this could be a bug - Netsight shouldn't use an Enterasys MIB on devices that don't speak that language. Would you mind opening a case with GTAC to report this (and your workaround)?

[Shunze_Lee]

After download the NetSight 6.2.0.183, the snmp timeout problem does not reslove.
I found it was caused by search some Enterasys MIB on Extreme Summit Switch.

Uncheck the Enterasys MIB option, the compass search function works great with out any error finally.