Netsight: deleted device stays on map

[IT_Vanmarcke]

I have a deleted devide that stays on the map.
The map shows this item:

When clicking "more..." I get the following error:
java.lang.IllegalArgumentException at sun.reflect.NativeMethodAccessorImpl.invoke0(NativeMethodAccessorImpl.java:-2) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.directwebremoting.impl.CreatorModule$1.doFilter(CreatorModule.java:172) at com.enterasys.netsight.server.webapps.monitor.filters.DwrMethodFilter.doFilter(DwrMethodFilter.java:122) at org.directwebremoting.impl.CreatorModule$1.doFilter(CreatorModule.java:166) at org.directwebremoting.impl.CreatorModule.executeMethod(CreatorModule.java:184) at org.directwebremoting.impl.DefaultRemoter.execute(DefaultRemoter.java:353) at org.directwebremoting.impl.DefaultRemoter.execute(DefaultRemoter.java:306) at org.directwebremoting.dwrp.BaseCallHandler.handle(BaseCallHandler.java:110) at org.directwebremoting.servlet.UrlProcessor.handle(UrlProcessor.java:211) at org.directwebremoting.servlet.UrlProcessor.handle(UrlProcessor.java:185) at org.directwebremoting.servlet.DwrServlet.doPost(DwrServlet.java:144) at javax.servlet.http.HttpServlet.service(HttpServlet.java:707) at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) at io.undertow.servlet.handlers.ServletHandler.handleRequest(ServletHandler.java:85) at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:129) at io.undertow.websockets.jsr.JsrWebSocketFilter.doFilter(JsrWebSocketFilter.java:130) at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61) at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131) at com.enterasys.netsight.server.webapps.monitor.filters.CapabilitiesFilter.doFilter(CapabilitiesFilter.java:508) at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61) at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131) at com.enterasys.netsight.server.webapps.monitor.filters.LicenseFilter.doFilter(LicenseFilter.java:314) at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61) at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131) at com.enterasys.netsight.server.webapps.monitor.filters.UserConnectionFilter.doFilter(UserConnectionFilter.java:103) at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61) at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131) at io.undertow.servlet.handlers.FilterHandler.handleRequest(FilterHandler.java:84) at io.undertow.servlet.handlers.security.ServletSecurityRoleHandler.handleRequest(ServletSecurityRoleHandler.java:62) at io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36) at org.wildfly.extension.undertow.security.SecurityContextAssociationHandler.handleRequest(SecurityContextAssociationHandler.java:78) at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43) at io.undertow.servlet.handlers.security.SSLInformationAssociationHandler.handleRequest(SSLInformationAssociationHandler.java:131) at io.undertow.servlet.handlers.security.ServletAuthenticationCallHandler.handleRequest(ServletAuthenticationCallHandler.java:57) at io.undertow.server.handlers.DisableCacheHandler.handleRequest(DisableCacheHandler.java:33) at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43) at io.undertow.security.handlers.AuthenticationConstraintHandler.handleRequest(AuthenticationConstraintHandler.java:53) at io.undertow.security.handlers.AbstractConfidentialityHandler.handleRequest(AbstractConfidentialityHandler.java:46) at io.undertow.servlet.handlers.security.ServletConfidentialityConstraintHandler.handleRequest(ServletConfidentialityConstraintHandler.java:64) at io.undertow.servlet.handlers.security.ServletSecurityConstraintHandler.handleRequest(ServletSecurityConstraintHandler.java:59) at io.undertow.security.handlers.AuthenticationMechanismsHandler.handleRequest(AuthenticationMechanismsHandler.java:60) at io.undertow.servlet.handlers.security.CachedAuthenticatedSessionHandler.handleRequest(CachedAuthenticatedSessionHandler.java:77) at io.undertow.security.handlers.NotificationReceiverHandler.handleRequest(NotificationReceiverHandler.java:50) at io.undertow.security.handlers.AbstractSecurityContextAssociationHandler.handleRequest(AbstractSecurityContextAssociationHandler.java:43) at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43) at org.wildfly.extension.undertow.security.jacc.JACCContextIdHandler.handleRequest(JACCContextIdHandler.java:61) at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43) at org.wildfly.extension.undertow.deployment.RewriteCorrectingHandlerWrappers$PostWrapper$1.handleRequest(RewriteCorrectingHandlerWrappers.java:71) at io.undertow.predicate.PredicatesHandler.handleRequest(PredicatesHandler.java:110) at org.wildfly.extension.undertow.deployment.RewriteCorrectingHandlerWrappers$PreWrapper$1.handleRequest(RewriteCorrectingHandlerWrappers.java:52) at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43) at io.undertow.servlet.handlers.ServletInitialHandler.handleFirstRequest(ServletInitialHandler.java:292) at io.undertow.servlet.handlers.ServletInitialHandler.access$100(ServletInitialHandler.java:81) at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:138) at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:135) at io.undertow.servlet.core.ServletRequestContextThreadSetupAction$1.call(ServletRequestContextThreadSetupAction.java:48) at io.undertow.servlet.core.ContextClassLoaderSetupAction$1.call(ContextClassLoaderSetupAction.java:43) at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44) at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44) at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44) at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44) at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44) at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44) at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:272) at io.undertow.servlet.handlers.ServletInitialHandler.access$000(ServletInitialHandler.java:81) at io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:104) at io.undertow.server.Connectors.executeRootHandler(Connectors.java:326) at io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:812) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748)

When the device is added, although there isn't any uplink on the map, clicking "more..." gives the right device details.

I have tried adding/removing the device from within netsight and the console, result is always the same:

• The device stays on the map even when it's deleted and not in the devices list anymore

• When the device is added again, the device cannot be added to the map because "it's already on the map".

Result is that I cannot add this device to the map right now.
Could be device related. I tried making a brand new map, added the same device to the map, deleted the device and the device again stays on the map.

When editing the map, I can edit all devices except that one...

Anyone an idea of what might be happening here?
Thanks!

[Jonathan_Blair]

I opened a support case. The first option that they presented me with did not work. It involved entering edit mode on the map in question and then holding shift and drawing a box around the item thereby selecting it and turning the text blue. The last step is to right click on the device, which should present you with an option to remove it from the map. Afterwards you would save the map as usual.

The second option is more complex and involves modifying the database on the command line. Probably best to engage GTAC if you need to go that route.

[dr_watson]

Hi Jonathan,
your tip did not works to delete the device on my map....
i can not make a right click to delete the device

[Jonathan_Blair]

I have the same issue. Restarting netsight didn't help.

Anyone have any other ideas?

[IT_Vanmarcke]

anyone an idea for this problem?