Netsight - EWC - AP down Email is empty

[Stephan]

Hi guys,

a customer using EWC and Netsight configured Email alert when AP goes down.
Custom alarm criteria set to wireless, matched to "out of service".
Under actions / override content - Email body is like:
Device: $deviceIp
Severity: $severity
Message: $message

But email looks like this:

Device:
System:
Location:
Description:
Severity: Critical Message: AP[150xxxxxxxxxx] out of Service on EWC[10.xxx.xxx.xxx]

Why are these fields empty?
Also tried $alarmSourceName only, this worked fine.

Any suggestions on this?

Best regards,
Stephan

[Stephan]

Hi everybody,

I did a test on our system and got the following results. Only these commands work in an email when an AP went down:

$severity
$message
$alarmName
$alarmSource
$alarmSourceName
$severity
$type
$trigger
$server
$time
$message
$eventType
$eventSeverity
$eventCategory
$eventTitle

Anyone with more commands?

Best regards,
Stephan

[Stephan]

Ron,

now I see, i thought i have to change any other settings.
Is it also possible to get the location and the discription of the AP?

Stephan

[Ronald_Dvorak]

Hey Stephan,

just replace the settings in "edit action overrides" with my settings (previous post)..

-Ron

[Stephan]

Hi Ron,

thank you very much for your quick response.
So how could i get to the point to receive an email like yours?

Stephan