Netsight - EWC - AP down Email is empty

[Stephan]

Hi guys,

a customer using EWC and Netsight configured Email alert when AP goes down.
Custom alarm criteria set to wireless, matched to "out of service".
Under actions / override content - Email body is like:
Device: $deviceIp
Severity: $severity
Message: $message

But email looks like this:

Device:
System:
Location:
Description:
Severity: Critical Message: AP[150xxxxxxxxxx] out of Service on EWC[10.xxx.xxx.xxx]

Why are these fields empty?
Also tried $alarmSourceName only, this worked fine.

Any suggestions on this?

Best regards,
Stephan

[Ronald_Dvorak]

Here my settings and how the email looks like....

Subject: Unify - NetSight $severity Alarm: $alarmName - $alarmSourceName
Body:
Device: $deviceIp
Severity: $severity
Source: $alarmSource
SourceName: $alarmSourceName
DateTime: $time
Message: $message

-----Ursprüngliche Nachricht-----
Von: XXX
Gesendet: Tuesday, April 05, 2016 3:08 PM
An: Dvorak, Ronald
Betreff: Unify - NetSight Critical Alarm: AP Out of Service - _Home_Ron

Device:
Severity: Critical
Source: 14461482085F0000
SourceName: _Home_Ron
DateTime: 04/05/2016 03:07:45 PM
Message: AP[14461482085F0000] out of Service on EWC[10.12.0.1]

The fields in your mail are empty because the APs are not managed by Netsight - that is normal.
The APs are managed by the controller so that information isn't available to Netsight as the AP isn't a real device in Netsight - it's just another "interface" on the controller.

-Ron