No syslog messages in XMC → DeviceView→ Device Logs

[AntonS]

Hy,

I cannot see syslog messages in XMC → DeviceView→ Device Logs

Although I can see the messages in /var/log/syslog

what is the correct pattern for Ubuntu x64 Appliance?

my appliance was first deployed with 

netsight_appliance_64bit.5.1.0.140

uname -a
Linux netsight01.lsag.net 5.4.0-52-generic #57~18.04.1-Ubuntu SMP Thu Oct 15 14:04:49 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux

lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description:    Ubuntu 18.04.5 LTS
Release:        18.04
Codename:       bionic
 

I already tried Ubuntu LINUX Syslog Pattern

and

Ubuntu LINUX Syslog ISO8601/RFC3339 Pattern

still not seeing anything

[AntonS · Accepted solution]

After changing pattern to “NetSight Syslog pattern” it works

But I have some switches that have another ip for management / and syslog source.

On those devices I cannot see the syslog messages in the Device View

[AntonS]

I can see the syslog messages in EVENTS tab

The source seems to be the problem.

Does this have to do with wrong pattern?

[AntonS]

hy,

Thank you for your answer! I did not change the user

ps -ef shows only nsftpd and mysql do not run as root user

Every other NetSight process/daemon runs as root

BR

[StephanH]

Hello Anton,

if you run as different user check this:

https://extremeportal.force.com/ExtrArticleDetail?an=000093590