No Wireless Controller visible when adding Wireless Controller flow sources to Purview in NetSight OneView

[Robert_Zdziebło]

Hi All ! I am having problem adding wireless controller to purview, using as a source following article: https://extremeportal.force.com/ExtrArticleDetail?an=000080285. The thing is that I have no Wireless Controller on the list when trying to add Wireless Controller flow sources. The drop-down list is empty. Of course, I have EWC visible in my NetSigth/OneView device list. NetSight and Purview is 6.3.0.142, EWC is 9.21.02.0014. Anyone can help ? REGARDS Robert

[Robert_Zdziebło]

The reason was wrong CLI profile assigned to EWC (although SNMP profile was correct) - now I am able to add EWC as a flow source. Thank you, guys !

[Ryan_Mathews]

Thanks for letting the Community know what the fix was Robert. Good stuff!

[Mike_Thomas]

Here you go, How to contact Extreme GTAC
 

[Robert_Zdziebło]

How to contact GTAC to register new case? Note that this is not urgent matter as I am using it in my lab environment and no customer is hurt at the moment  I have a partner account on extranet.extremenetworks.com.