Unable to backup XOS Stack

[Nico_A_]

Hi together,

I have a problem with a config backup of a X450 (Stack) (Firmware: 30.2.1.8) using the XMC (8.4.4.26) Archive function.

When I start the backup it always shows “Device Busy - Waiting...“ at some point it is running into a timeout and stops the backup.

So far I have tried to find out why the Switch is busy but I could not find any task the Switch should execute….

A reboot of the Stack and the XMC could not solve the problem.

It would be great if you could help me.

greetings

Nico

[Tomasz_Lubas]

What vr is used to make backup ? Is that network routable both ways ? Maybe asymetric routing is the cause ?

[StephanH]

Unfortunately, I can't see any indication regarding the error cause. Maybe the fastest way to fix the problem is to open a GTAC case.

[Nico_A_]

Hello Stephan,

thanks for your help.

I activated the debug log and started the Backup manual from the XMC. Below you can find a part of the log file. I replaced the Switch IP and Username with <Switch_IP> and <USER>.

2021-01-07 14:05:10,901 DEBUG [com.ets.netsight.inv.scheduler.common.InvTaskMonitor] 0 Update data = [InvAuditTrail] Auditor Name = <SWITCH_IP>, Auditor Type = 1, Status = 5, Date = 1610024254898, Start
Time = 1610024254897, Server = , File = /tftpboot/configs/configs/79/1610024254897/<SWITCH_IP>.cfg, Entry Type = 2, Action Record = <SWITCH_IP>, User = <USER>, Message = Queued..., Detailed Statu
s = 5, Details = , Schedule Type = 6, Action record Time = 1610024254897, Schedule Name = Management Center Archive, Alert Status = 0, Description = , Progress = 0, Bytes Transferer = 0, Schedule Disp
lay Name = Management Center Archive, Snmp Context =
2021-01-07 14:05:10,901 DEBUG [com.ets.netsight.inv.scheduler.common.InvTaskMonitor] 0 Checking to see if update # 0 is a audit trail update.
2021-01-07 14:05:10,901 DEBUG [com.ets.netsight.inv.scheduler.common.InvTaskMonitor] notifying sched name Management Center Archive of audit
2021-01-07 14:05:10,901 DEBUG [com.ets.netsight.inv.scheduler.common.InvTaskMonitor] 0 -- Task Management Center Archive could not be found in monitored list
2021-01-07 14:05:10,901 DEBUG [com.ets.netsight.inv.services.InvDatabaseSubscriber] Handling event: class com.ets.netsight.inv.events.InvAuditTrailEvent
2021-01-07 14:05:10,901 DEBUG [com.ets.netsight.inv.scheduler.common.InvTaskMonitor] Got Update with 1 entries
2021-01-07 14:05:10,901 DEBUG [com.ets.netsight.inv.scheduler.common.InvTaskMonitor] 0 Update data = [InvAuditTrail] Auditor Name = <SWITCH_IP>, Auditor Type = 1, Status = 5, Date = 1610024254898, Start
Time = 1610024254897, Server = , File = /tftpboot/configs/configs/79/1610024254897/<SWITCH_IP>.cfg, Entry Type = 2, Action Record = <SWITCH_IP>, User = <USER>, Message = Device Busy - Waiting...,
Detailed Status = 5, Details = , Schedule Type = 6, Action record Time = 1610024254897, Schedule Name = Management Center Archive, Alert Status = 0, Description = , Progress = 0, Bytes Transferer = 0
, Schedule Display Name = Management Center Archive, Snmp Context =
2021-01-07 14:05:10,901 DEBUG [com.ets.netsight.inv.scheduler.common.InvTaskMonitor] 0 Checking to see if update # 0 is a audit trail update.
2021-01-07 14:05:10,901 DEBUG [com.ets.netsight.inv.scheduler.common.InvTaskMonitor] notifying sched name Management Center Archive of audit
2021-01-07 14:05:10,901 DEBUG [com.ets.netsight.inv.scheduler.common.InvTaskMonitor] 0 -- Task Management Center Archive could not be found in monitored list
2021-01-07 14:06:06,653 INFO [com.ets.netsight.inv.server.ConfigImpactCollector] -,,_. update firmware reference versions in dashboard
2021-01-07 14:06:06,655 INFO [com.ets.netsight.inv.server.ConfigImpactCollector] -,,_. update archived devices status in dashboard
2021-01-07 14:06:30,061 DEBUG [com.ets.netsight.inv.database.InvDatabase] InvDatabase - Unhandled Console Event onMessage()ObjectUpdatedEvent (1)
2021-01-07 14:06:30,074 INFO [com.ets.netsight.inv.server.ConfigImpactCollector] -,,_. devicesUpdated
2021-01-07 14:06:30,240 DEBUG [com.ets.netsight.inv.database.InvDatabase] InvDatabase - Unhandled Console Event onMessage()ObjectUpdatedEvent (1)
2021-01-07 14:06:30,257 INFO [com.ets.netsight.inv.server.ConfigImpactCollector] -,,_. devicesUpdated
2021-01-07 14:07:40,906 INFO [stdout] [Queue] Next Schedule not due yet, sleeping for 3679 seconds
2021-01-07 14:09:50,595 DEBUG [com.ets.netsight.inv.database.InvDatabase] InvDatabase - Unhandled Console Event onMessage()ObjectUpdatedEvent (1)
2021-01-07 14:09:50,607 INFO [com.ets.netsight.inv.server.ConfigImpactCollector] -,,_. devicesUpdated
2021-01-07 14:10:37,285 DEBUG [com.ets.netsight.inv.database.InvDatabase] InvDatabase - Unhandled Console Event onMessage()ObjectUpdatedEvent (1)
2021-01-07 14:10:37,297 INFO [com.ets.netsight.inv.server.ConfigImpactCollector] -,,_. devicesUpdated
2021-01-07 14:10:37,319 DEBUG [com.ets.netsight.inv.database.InvDatabase] InvDatabase - Unhandled Console Event onMessage()ObjectUpdatedEvent (1)
2021-01-07 14:10:37,332 INFO [com.ets.netsight.inv.server.ConfigImpactCollector] -,,_. devicesUpdated
2021-01-07 14:10:55,810 DEBUG [com.ets.netsight.inv.database.InvDatabase] InvDatabase - Unhandled Console Event onMessage()ObjectUpdatedEvent (1)
2021-01-07 14:10:55,825 INFO [com.ets.netsight.inv.server.ConfigImpactCollector] -,,_. devicesUpdated
2021-01-07 14:10:55,852 DEBUG [com.ets.netsight.inv.database.InvDatabase] InvDatabase - Unhandled Console Event onMessage()ObjectUpdatedEvent (1)
2021-01-07 14:10:55,866 INFO [com.ets.netsight.inv.server.ConfigImpactCollector] -,,_. devicesUpdated
2021-01-07 14:12:40,907 INFO [stdout] [Queue] Next Schedule not due yet, sleeping for 3379 seconds

greetings 

Nico

[StephanH]

Hello Nico,

you can try to enable debugging for the Inventory Manager /Script (in Administration->Diagnostics-->Server->Server Diagnostics). Maybe than you can see more informations in the log pointing in the right direction.

[Nico_A_]

No the Switch has only one IP and dose not route.
Yes the Switch is connected to a router but not via a transit-net.

The Switch is reachable from the XMC (I ping the Switch from the XMC).

greetings 

Nico