Unable to launch Netsight application

[Kombe_Kaponda]

Greetings Extreme Networks,

We are a customer in Lusaka Zambia, and are getting an error below "Unable to launch application" when opening netsight.

We have rebooted the Netsight server and all services are running but to NO avail.

Any pointers?

Thanks,

Kombe

[Kombe_Kaponda]

Tried from another PC and the Error is still the same. The problem problem is definitely on the server.

[Kombe_Kaponda]

The netsight server is a VM and we just expanded the memory. There is an event log "C:\Program Files (x86)\Enterasys Networks\NetSight\mysql\bin\nsdatabase.exe: Out of memory". How do i resolve that?

Thanks,
Kombe.

[Bharathiraja__S]

Hi,
What is the netsight version.

Java 8 is supported , if you check the release notes you can find more info

https://gtacknowledge.extremenetworks.com/articles/Q_A/Does-NetSight-version-6-2-support-Java-versio...

once after clearing the java entry check the status

is this a new implementation or exiting server ?

Thanks,
Suresh.B

[David_Choi]

Recommended Java versions are:
Java Runtime Environment (JRE):

• version 6
• version 7, update 40 or higher
• version 8

Are you trying to launch NetSight applications on the server or from client? please try from another PC to check if the problem is of server or the client PC.

[Kombe_Kaponda]

Thanks Suresh,

Mysql table does not have duplicate entries (See below).

Is there anything else i can try? im suspecting the JAVA in the netsight server. I have Java 8 update 60, is there a recomment version of JAVA?

mysql> select * from netsight.nseventdests n;
+--------------------+-----------+-------------------+--------------------+-----
-------------------------+------------------+-------------------+--------------+
------+-------------------+----------------+
| EVENTDESTINATIONID | PATTERNID | NAME | TITLE | TOPI
C | DIRECTORY | FILENAME | POLLINTERVAL |
TYPE | ADJUSTABLEPATTERN | ADJUSTABLEPATH |
+--------------------+-----------+-------------------+--------------------+-----
-------------------------+------------------+-------------------+--------------+
------+-------------------+----------------+
| 1 | 6 | asm | Automated Security | topi
c/asmTopic | %logdir% | asm | 60 |
0 | 1 | 1 |
| 2 | 6 | inventory | Administrative | topi
c/inventoryTopic | %logdir% | inventory | 60 |
0 | 1 | 1 |
| 3 | 6 | pccEvents | Administrative | topi
c/pccTopic | %logdir% | pccEvents | 60 |
0 | 1 | 1 |
| 4 | 6 | Policy | Administrative | topi
c/policyTopic | %logdir% | Policy | 60 |
0 | 1 | 1 |
| 5 | 2 | Syslog | NULL | topi
c/syslogTopic | %logdir%/syslogs | NULL | 60 |
1 | 1 | 1 |
| 6 | 3 | Traps | NULL | topi
c/trapTopic | %logdir%/traps | NULL | 15 |
1 | 0 | 0 |
| 7 | 6 | console | Console | topi
c/consoleEventsTopic | %logdir% | console | 60 |
0 | 1 | 1 |
| 8 | 6 | adminEvent | Administrative | topi
c/adminEventsTopic | %logdir% | admin | 60 |
0 | 1 | 1 |
| 9 | 6 | wirelessEvent | Wireless | topi
c/wirelessTopic | %logdir% | wirelessEvent | 60 |
0 | 1 | 1 |
| 10 | 6 | nsScheduleEvent | nsScheduleEvent | topi
c/nsScheduleEventsTopic | %logdir% | nsschedule | 60 |
0 | 1 | 1 |
| 11 | 6 | wireless | BeaconKeeper | topi
c/beaconkeeperTopic | %logdir% | wireless | 60 |
0 | 1 | 1 |
| 12 | 6 | wirelessAudit | BeaconKeeperAudit | topi
c/beaconkeeperAuditTopic | %logdir% | wirelessAudit | 60 |
0 | 1 | 1 |
| 13 | 6 | tamEvent | tamEvent | topi
c/tamTopic | %logdir% | tam | 60 |
0 | 1 | 1 |
| 14 | 6 | tamAuditEvent | tamAuditEvent | topi
c/tamAuditTopic | %logdir% | tamAudit | 60 |
0 | 1 | 1 |
| 15 | 6 | nacApplianceEvent | nacApplianceEvent | topi
c/tamApplianceTopic | %logdir% | nacApplianceEvent | 60 |
0 | 1 | 1 |
+--------------------+-----------+-------------------+--------------------+-----
-------------------------+------------------+-------------------+--------------+
------+-------------------+----------------+
15 rows in set (0.00 sec)

mysql>