ExtremeCloud™ IQ UI Transition: What You Need to Know

[SamPirok]

The ExtremeCloud™ IQ classic UI will be retired Q4 calendar year 2026. The new UI has been available  since July 2025 to ensure customers have ample time to become comfortable before the classic UI is retired.

We will be transitioning from the classic UI to our modernized new UI which will become the default interface for all ExtremeCloud IQ customers in July 2026. The classic UI will be officially retired in Q4 2026 (before December 31, 2026). 

Why is This Transition Needed?

• ExtremeCloud IQ classic is based on legacy architecture
• No new features are being added in ExtremeCloud IQ classic 
• All features / capabilities are developed in ExtremeCloud IQ new UI and Extreme Platform ONE 

Seamless Transition to ExtremeCloud IQ new

• Customers will have a new UI and UX to manage their networks with ExtremeCloud IQ new 
• There will be NO IMPACT to customers data / networks / logs / devices 
• Customers will continue to manage and monitor their network as they have been doing prior to the upgrade

What’s Changing

• ExtremeCloud IQ is transitioning from the classic UI to the new UI experience.
• This is a user interface update only. The underlying platform, configurations, policies, and data remain unchanged. 
• There are specific features that will not be available in ExtremeCloud IQ’s new user interface based on customer usage or were not working in prior releases 
• There are specific 3rd party switches that will no longer be supported with ExtremeCloud IQ’s new user interface

What’s Not Changing

• No impact to network operations
• Same URL and login credentials
• No configuration, policy, or data loss
• No licensing or entitlement changes 

Resources

• UI Transition FAQs (attached)
• UI Feature Comparison (attached)

UI Transition Workflow Videos- Classic to new

• The following videos are available here:
• ExtremeCloud IQ UI Transition Introduction
• Device Filtering
• Device Onboarding
• Device Status, Health, Usage Capacity
• Menu Changes
• Upgrading Device

[DeVoID]

@ckelly1 That comment of mine, is based on my particular situation, employer and budgets.  I agree, its not great, and its 100% on Extreme and their decisions. I dont work for them, im just a plain and simple customer of theirs (even before they bought Aerohive out) just as you are.

The only ray of light here, is that they speak to the 4th Quarter for "turning off" XIQ Classic, and we can all hope they mean December the 31st, and not any day starting in the 4th quarter - but remember all because you will end up in a different interface doesnt mean you cant manage ESOL AP's, you can still do that - .  Plus who knows, maybe there will never be a change on their side of things that affects any ESOL AP's, in which case, all is again fine and allows you time to work this out.  I, like a lot of others, dont think that EP1 interface is ready for prime time, and thats why I hope Dec 31st, which gives them time to work out the bugs and kinks in it.

But at the end of the day, like Apple and their product life cycles, there may come a time where you might get painted into that corner.  In your situation, ask your rep for the cheapest AP with a long ESOL, send it up the management chain, and make them aware of Extremes stance on ESOL AP's - "our update breaks your ESOL AP, we are not responsible".. That agreement is someplace - from what I hear - and was pointed out in this forum that it is in the contract(s) that were signed when customers went with Extreme (or Aerohive before that).

Again though, all the features you have now in XIQ Classic should be available in either/both EP1 and XIQ New.... all the management capabilities you have now, you will have.  Again and again, if they update something on their end, and it BREAKS your ESOL AP's and their manageability, they will NOT fix it/them.  Thats the entire rolled up, everything as I understand it from reading every single post in this thread, including @SamPirok posts about manageability still working, etc.

But your best bet is to let your management know, so at least they know what potential this has for them, and can look ahead.  

DeVoiD.

[CalvinRempel]

@ckelly1 

Roughly a year and a half ago XIQ broke the ability to manually set channels assignments (and, possibly, SSID assignments) per radio via the GUI - and while waiting months for the fix to roll out, in some cases I had to resort to SSH'ing into each AP and manually setting those values. So, I know some of these APs CAN be managed via CLI. If you are worried about the GUI failing you at some point down the road, I would definitely investigate this possibility (not using the SSH console in the web interface, but directly SSH'ing into the APs): perhaps making copies of known good configs and tinkering with manually making changes and documenting the necessary steps so that if you lose support for your APs you are not caught totally flat footed.

FWIW, for guest account access, my poking around in the configs suggested that it may be possible to use a local RADIUS server for managing PPSK access instead of using the Extreme RADIUS servers for that - so if that also breaks, and if that is something you use, it is an option you might be able to explore.

[DeVoID]

@CalvinRempel Thats a good point.  I have had to SSH into them (I use Putty for that) a lot of times.  When their firmware would fail, leaving an AP showing offline in the XIQ interface, but still pingable.  Id have to SSH in, and run a reboot - current command after cleaning up the logs.

If not for that, id be stuck with an AP showing offline and the message "device failed to update".... Then Id wait for an "a" or "b" update to  come out, which surprise surprise didnt screw up the AP.....  Sorry but the quality of their firmware releases has been terrible - and they are not the only company releasing badly implemented firmware/updates.. probably vibe coded and assisted by dumb Ai.

Also a good point about pulling an AP's config down though.  Most of mine share the same templates, radio profiles, so I would not have to copy a conifg for each and every AP.

I wasnt aware that function got broken, guess I got lucky it wasnt something I needed to change regularly.

Maybe its fixed in XIQ New / EP1 ?  Even if you read my previous post about channels.....

DeVoiD

[CalvinRempel]

@DeVoID Yeah, it was fixed around a year ago. We didn't have a lot of luck having channels and broadcast strengths handled automatically (being a school division, our WiFi deployments tend to be pretty dense with about 1 AP per classroom - so that may be a contributing factor that kept the automatic settings from being effective for us). Once we dialed it in manually, looking to avoid same channel overlap to avoid interference, keeping broadcast strengths down to a minimum, etc) we found that our wireless environment was far more reliable.

Because of this deployment approach, it does occasionally require those settings be tweaked,  especially if adding new APs or getting reports of wireless issues (or discovering that I had done a bad job of setting up these settings when I was still new to it), which is where I discovered that those GUI settings were broken towards the end of 2024. There were a few sites that I had to resort to manually changing these settings via SSH until the GUI settings were fixed.

[DeVoID]

@CalvinRempel I remember having to change radio profiles so that I could dial down the transmission power, which was causing issues because of overlap (causing CRC errors).  Like you I had about 1 AP per classroom.  It also seemed that 2.4ghz was the major contributor to that as well.

Im digging around in the XIQ New, and just realized the bloody "AP's online and Offline" which is at the top of XIQ Old, IS NOT there in XIQ New!!!

Thats a BASIC need, XIQ Old - pic above - displays it prominently!!  Thats the first thing I check when I get in each day.... and I just dug around XIQ New, and I dont see that anywhere?

Anyone?  How do I find AP's Online and Offline?  please tell me I dont have to use a bloody filter?

DeVoiD

[DeVoID]

In New I have a "device health" Alert about PoE not having sufficient power, and yet in Classic...... No alerts at all!

Again this speaks to 0 parity between their Classic platform and New/EP1. Quite frankly I trust Classic a LOT more than either of the other platforms.

Oh, and I'm guessing the Monitoring >> Dashboard is the only place - currently - that "may" show me when an AP goes offline!  Jeez.  Just put online and offline AP's in the top left.

DeVoID

[WG22]

@DeVoID  How do I find AP's Online and Offline? You need to use the Dashboard to get a high level view of device status ie how many APs are online\offline.  Even though Classic did manage switches to a basic degree EP1 does a lot more with managing APs\Switches\3rd party devices so in my opinion it makes sense to have a breakdown of each network element rather than just one total number.  Hopefully a filter will be available soon within Network Devices to see those offline without having to drill down from the Dashboard.

[DeVoID]

@WG22 I only have their AP's, not any switches and such.  But it would be nice to have some parity between products and not have to go hunting (in this case, for something that doesnt exist).

In testing over the last 30 minutes, the dashboard has proved useless.  Only when I refreshed the screen did I see the AP offline in the "Device Health" box... I had to refresh the screen!! Seriously?!  never had to do that in Classic.  That counter would go down, and id just have to scroll down to find which AP was offline.

Oh and I never received the email from the alert notification Id set up (and verified)....... EDIT: Found out why, its because the category didnt match the alert level e.g Info, critical, major, etc.  Seems a bit too granular that it doesnt inherit the category above it.. would be a nice feature though to inherite that.. I will have to remember to match them when creating and selecting alerts and categories.

DeVoiD

[TeleZ]

Ciao Sam,

following the announcement regarding the retirement of the XIQ Classic interface, could you please confirm whether Extreme IQ Connect will also be retired by the end of this year, making it mandatory for customers to purchase a new subscription?

Is there an official document that explains this notice? I have only found a brief mention in the “ExtremeCloud IQ UI Transition - Partner FAQ - Updated April 1st.pdf,” but I have not been able to find any other detailed or useful information about this retirement.

[DeVoID]

@TeleZ I think its been quiet here (from any Extreme person) for any updates as they all get on the same page.  In the beginning there was a lot of contradictory info (if you read this entire thread you know that).

My bet is that "they" have been told not to post anything until "x" is in place, whatever that may be.

DeVoiD

PS: What does IQ Connect do exactly?