ExtremeCloud™ IQ UI Transition: What You Need to Know

[SamPirok]

The ExtremeCloud™ IQ classic UI will be retired Q4 calendar year 2026. The new UI has been available  since July 2025 to ensure customers have ample time to become comfortable before the classic UI is retired.

We will be transitioning from the classic UI to our modernized new UI which will become the default interface for all ExtremeCloud IQ customers in July 2026. The classic UI will be officially retired in Q4 2026 (before December 31, 2026). 

Why is This Transition Needed?

• ExtremeCloud IQ classic is based on legacy architecture
• No new features are being added in ExtremeCloud IQ classic 
• All features / capabilities are developed in ExtremeCloud IQ new UI and Extreme Platform ONE 

Seamless Transition to ExtremeCloud IQ new

• Customers will have a new UI and UX to manage their networks with ExtremeCloud IQ new 
• There will be NO IMPACT to customers data / networks / logs / devices 
• Customers will continue to manage and monitor their network as they have been doing prior to the upgrade

What’s Changing

• ExtremeCloud IQ is transitioning from the classic UI to the new UI experience.
• This is a user interface update only. The underlying platform, configurations, policies, and data remain unchanged. 
• There are specific features that will not be available in ExtremeCloud IQ’s new user interface based on customer usage or were not working in prior releases 
• There are specific 3rd party switches that will no longer be supported with ExtremeCloud IQ’s new user interface

What’s Not Changing

• No impact to network operations
• Same URL and login credentials
• No configuration, policy, or data loss
• No licensing or entitlement changes 

Resources

• UI Transition FAQs (attached)
• UI Feature Comparison (attached)

UI Transition Workflow Videos- Classic to new

• The following videos are available here:
• ExtremeCloud IQ UI Transition Introduction
• Device Filtering
• Device Onboarding
• Device Status, Health, Usage Capacity
• Menu Changes
• Upgrading Device

[DeVoID]

@Nithisha   Hmmm.

What about parity between XIQ Classic and XIQ New/EP1?  will there be 100% parity between the Classic and the New/EP1?  Will that be in place before Classic is no more?

As has been pointed out in this thread by quite a few customers, there is still a lot missing, and while Classic is still available, we have noticed "bits" of its functionality have been removed/depreciated (some of which is likely due to the old API being shutdown), but at least Classic is still there for us and its giving us the data/functionality we need.  The concern is that Classic gets shutdown and we are left without the full parity/functionality within New/EP1.

Also, no one addressed the fact that data we see in New/EP1 does not match data in Classic, leaving us not trusting what we see in the newer platforms.  Is there a "why" that is the case - and still is - ?  these are edge devices and the data is the data, it should be the same regardless of what interface we are using, and that data is not the same.  

We really do need an answer as to why, and that its being addressed, and some kind of reassurances on the "fix" for that disparity of data/interfaces.  We need to be able to trust what we are seeing in these new platforms, and being honest we dont - and some very good examples are within this thread if you need to fact check it-.

Regards,

J

[Nithisha]

Hello DeVoID,

Regarding your queries, I have been working with our internal Product team to gather the necessary information. As I am currently awaiting a consolidated response, I will share the details with you as soon as I receive it.

Thank you for your patience and understanding.

Nithisha K 

Extreme Community Team

[DeVoID]

@Nithisha It was posted somewhere in this thread, but it would be a good idea to have a post with a list in it, showing what is coming up (coming to EP1/New that brings that parity from Classic), what is being worked on, and timelines for the release/implementation of those "modules/features".

That would benefit a heck of a lot of Extreme's customers that use Classic and are being moved to New/EP1.  As you already know, there are a lot of questions within this thread related to features that are either missing, need work, or havent even been mentions/replied to.

Maybe bug whoever you report to, or higher to make the above happen.  A lot of people rely on this Extreme product, but its not the only show in town, and im sure a lot of customers have probably already informed their management team of all the changes that extreme has made in this past year.  Im just putting it out there, but the company really needs to rethink its customer relation policies and its roadmap for these products - innovation doesnt have to hurt customers -.

Thanks again @Nithisha for getting back to me, I will keep this open, so when you get back to me, ill see it.

DeVoiD