ExtremeCloud™ IQ UI Transition: What You Need to Know

[SamPirok]

UPDATED: July 2026

The ExtremeCloud™ IQ classic UI will be retired in Q2 calendar year 2027.  The new UI has been available since July 2025 to ensure customers have ample time to become comfortable before the classic UI is retired. 

We will be transitioning from the classic UI to our modernized new UI which will become the default interface for all ExtremeCloud IQ customers. The final operational date for the classic UI is yet to be confirmed and will be communicated closer to the transition period. 

Currently administrators are presented with the classic UI when initially logging into ExtremeCloud IQ. Beginning in November 2026, by default customers will be presented with the new UI but will have the option to toggle via the 9-dot menu back to the classic UI. 

Why is This Transition Needed? 

The new UI is built on a next-generation architecture that delivers: 

• Improved performance and stability 
• Streamlined workflows with a modern, and easier to use UI design 
• Enhanced monitoring, troubleshooting, and visibility 
• A scalable foundation aligned with Extreme’s cloud-managed roadmap 

Seamless Transition to ExtremeCloud IQ new 

• Customers will have a new UI and UX to manage their networks with ExtremeCloud IQ new  
• There will be NO IMPACT to customers data / networks / logs / devices  
• Customers will continue to manage and monitor their network as they have been doing prior to the upgrade 

What are the changes and their impacts? 

• There will be NO IMPACT to existing networks. 
• Same URL and login credentials
• No licensing or entitlement changes 
• Network configurations, policies, data, permissions, and performance remain 
  unchanged 
• Only the UI experience is updated 
• Administrators will manage and monitor their networks exactly as before, but 
  now with a modernized interface 
• Existing features in the classic UI that will be retired and replaced by advanced features. These 
  include: 
  • WiNG Controller Data in Connected Mode 
  • A3 
  • SR and Dell Switch support 
  • XR Routing Support 
  • Legacy Entitlement Keys (LEK) 

Recently added functionality: 

• The Guest, WIPS, and Location features (formerly known as Essentials) 
• Improved administrator roles and RBAC functionality 
• Manual packet capture 
• Local AP, Controller, and Tunnel Concentrator onboarding and monitoring. 
• ExtremeCloud IQ Site Engine monitoring 
• Enhanced Filtering Options 

Resources 

• UI Transition FAQs (Updated) 
• UI Feature Comparison  

UI Transition Workflow Videos - Classic to new 

The following videos are available here: 

• ExtremeCloud IQ UI Transition Introduction - (Updated) 
• Device Filtering 
• Device Onboarding 
• Device Status, Health, Usage Capacity 
• Menu Changes 
• Upgrading Device 
• ExtremeGuest Essentials – Classic UI to New UI - (New) 
• ExtremeLocation Essentials – Classic UI to New UI - (New) 
• XIQ Classic to XIQ New UI Transition Overview and Hardware Support_VoD - (New) 
• XIQ Classic to XIQ New UI Transition - Feature Updates Demo_VoD - (New) 

[ExtremeP1]

Thanks @DeVoID - for APs and network equipment, from previous messages here, it looks like they are still configurable via cli (or even tr069 etc) unless you pay for cloud license, but they still should work perfectly - just with no policy/spectrum management.

Currently, if you onboard an AP in your licenced P1 account without removing them from connect (and getting confirmation from the device that it is wiped), you get the "stale redirector" warning. It's straightforward - you just remove them, and they can be onboarded within minutes. After handover, every device with a connect license will be "stale".

I guess the follow on question for @Nithisha is once these devices get cut off, would it be better to bulk remove them from CloudIQ (and mess up peoples homelabs/personal accounts), but allow them to onboard them after!

[DeVoID]

<sigh>.. had it happen again. Classic 183 online, New 182 and wont show the AP offline (because it isnt).

I think this move to have framework thats doing JUST API calls is the wrong direction.

Its not just Extreme, so many doing the same thing, and ive noticed bugs across all of it.

Maybe this push for API calls is tied into this insane (And IMO so wrong) run to Ai, maybe it makes Ai easier to integrate... no idea.  I just know calling API's doesnt seem to work for all the company interfaces I have to deal with.

DeVioD

[CalvinRempel]

Looks like firmware updates broke: Via the new interface, I am no longer able to push firmware updates, and scheduled updates seems to have broken. Too bad - I really liked the ability to schedule updates for a time when folks are out of the office.

[DeVoID]

@CalvinRempel Let me see if I can select an AP and update to the latest version (i know one came out recently).  Ill edit this once I see if that works, but it wont be a scheduled one.

It will be 10.8.7.0 to 10.9.1.0

EDIT:  Yup, something is broken.  I used XIQ New went through the process of the firmware update, selected Upgrade Now and after clicking the final button, and then View, it shows as "Scheduled" even though I selected "now".

So far nothing has installed, and checking Classic (and New), I still see 10.8.7.0.  In New, if I try again to do a firmware update, I get this box:

So, no firmware update and its been quite a few minutes already.  Im temped to try do the firmware update in Classic, but afraid I might actually brick the AP as New might interfere with it.

In New and looking at its history, no start or end time for that AP I tried to update:

<sigh>

Im going to leave it because it says one is "scheduled", and check back tomorrow.  The internet is on fire right now - check DownDetector and you will see AWS, CloudFlare, Azure, etc.  But so much more.  Maybe that is causing the issues.  Ill check back tomorrow and see if that AP upgraded the firmware.

J

[DeVoID]

@CalvinRempel Well, it is tomorrow, and in both XIQ New and Classic I still see 10.8.7.0.  So that waiting didnt work.

I also tried from New to upgrade it again, and got the same message as above, that one is already scheduled.

Maybe Ill reboot the AP and see what happens after.  Ill edit this and update when I have time.

Side note, in Classic, I cant go to page 2, or refresh, and get this message:

The link is longer but contains an "OwnerID" and likely a token, so obviously Im only showing the first bit of the link.

EDIT:

After rebooting the AP in New I tried updating it again, but get the same "already scheduled" box pop up:

I could try to do it via Classic, but worried Ill brick the "test" AP.

[DeVoID]

@CalvinRempel I found out by clicking on the ...'s to the right of Upgrade Firmware (in XIQ New), you can select Firmware History, select the AP and cancel the firmware update.

I did that and it shows "successful" and was taken out the list.

I went into Classic, selected the same AP I tried in New, clicked on Upgrade Device, the regular Upgrade window opens, I keep "latest" as the selection, but when I click on Perform Update.... nothing... that window stays up on the screen and nothing happens.  

I think the issue goes back to that box at the top of the screen - at least for Classic -:

As I mentioned, I cant even get to page 2 of my AP list because of that box on the screen.

So yup, seems FW updates is broken across at least Classic and New - I cant test EP1 as I dont have that license.

[DeVoID]

Well I tried scheduling a firmware update for 11 using the same AP, but it failed with a t"time out error":

Hmmmmm.  Knowing its not just my instance has some comfort as it will have to be addressed on all their instances.  Still though, not great.  But at least 10.8.7.0 is pretty stable, and I believe - correct me if im wrong - its considered the "gold" version of firmware.

[DeVoID]

WOW... I just went to reboot an AP in XIQ Classic, and receoved a messaging that I dont have permissions... What the absolute ****

Its the main admin account..... saying my account doesnt have the permissions to perform that action..  ok, thats a new and horrifying problem.  Then I notied in New that when I selected an AP (the checkbox) no actions button showed up, and to reboot the device I had to click on it, then in the lower left, click Actions and select Reboot.

That DOES need to get fixed, and soon.  @CalvinRempel Can you try Classic and New, see if you have that problem?  Post back here?  Thanks.

[DeVoID]

@CalvinRempel I think I found a weird workaround.  Keep your Classic interface open in one tab, then copy just the login domain (https://va2.extremecloudiq.com/) open a new tab and right click in the address bar with "paste and go".  It should auto-log you in.  Then select the AP and do the firmware update.  

No idea why I thought to try that, but it appears that its doing the firmware update and no red error banners at the top.  Just make sure you are logged into Classic first, and then copy the login domain - as above - and paste it into a new tab, then select the AP and update it.

Thats a bit nuts, but it works (just verified it before posting this).

[DeVoID]

If we want to talk about disparate data between interfaces, have a look at this.

Total Clients and Access Points via Classic:

1700 Client devices via 183 Access Points.

Now for New:

3179 Client Devices via 182 Access Points !?

WHA?

But if you go to clients - in New - and look at the bottom of the screen, you will see :

Which is now accurate against Classic (lots dropped off Classic a short time ago).

Its still not showing my AP count accurately though in New... still 182 and should be 183...