ExtremeCloud™ IQ UI Transition: What You Need to Know

[SamPirok]

UPDATED: July 2026

The ExtremeCloud™ IQ classic UI will be retired in Q2 calendar year 2027.  The new UI has been available since July 2025 to ensure customers have ample time to become comfortable before the classic UI is retired. 

We will be transitioning from the classic UI to our modernized new UI which will become the default interface for all ExtremeCloud IQ customers. The final operational date for the classic UI is yet to be confirmed and will be communicated closer to the transition period. 

Currently administrators are presented with the classic UI when initially logging into ExtremeCloud IQ. Beginning in November 2026, by default customers will be presented with the new UI but will have the option to toggle via the 9-dot menu back to the classic UI. 

Why is This Transition Needed? 

The new UI is built on a next-generation architecture that delivers: 

• Improved performance and stability 
• Streamlined workflows with a modern, and easier to use UI design 
• Enhanced monitoring, troubleshooting, and visibility 
• A scalable foundation aligned with Extreme’s cloud-managed roadmap 

Seamless Transition to ExtremeCloud IQ new 

• Customers will have a new UI and UX to manage their networks with ExtremeCloud IQ new  
• There will be NO IMPACT to customers data / networks / logs / devices  
• Customers will continue to manage and monitor their network as they have been doing prior to the upgrade 

What are the changes and their impacts? 

• There will be NO IMPACT to existing networks. 
• Same URL and login credentials
• No licensing or entitlement changes 
• Network configurations, policies, data, permissions, and performance remain 
  unchanged 
• Only the UI experience is updated 
• Administrators will manage and monitor their networks exactly as before, but 
  now with a modernized interface 
• Existing features in the classic UI that will be retired and replaced by advanced features. These 
  include: 
  • WiNG Controller Data in Connected Mode 
  • A3 
  • SR and Dell Switch support 
  • XR Routing Support 
  • Legacy Entitlement Keys (LEK) 

Recently added functionality: 

• The Guest, WIPS, and Location features (formerly known as Essentials) 
• Improved administrator roles and RBAC functionality 
• Manual packet capture 
• Local AP, Controller, and Tunnel Concentrator onboarding and monitoring. 
• ExtremeCloud IQ Site Engine monitoring 
• Enhanced Filtering Options 

Resources 

• UI Transition FAQs (Updated) 
• UI Feature Comparison  

UI Transition Workflow Videos - Classic to new 

The following videos are available here: 

• ExtremeCloud IQ UI Transition Introduction - (Updated) 
• Device Filtering 
• Device Onboarding 
• Device Status, Health, Usage Capacity 
• Menu Changes 
• Upgrading Device 
• ExtremeGuest Essentials – Classic UI to New UI - (New) 
• ExtremeLocation Essentials – Classic UI to New UI - (New) 
• XIQ Classic to XIQ New UI Transition Overview and Hardware Support_VoD - (New) 
• XIQ Classic to XIQ New UI Transition - Feature Updates Demo_VoD - (New) 

[house_arelius]

While the extension of the XIQ Classic retirement date to Q2 2027 is a relief, it does not address the fundamental issue: XIQ New is not yet an operational replacement for XIQ Classic.

This is not resistance to change. It is a response to demonstrable gaps in functionality, performance, and reliability.

The feedback throughout this discussion is unmistakable:

• Data and health indicators differ between Classic and New.
• Summary counts do not consistently match filtered or detailed results.
• Core client and device visibility is reduced, fragmented, or absent.
• Common troubleshooting workflows require more navigation or returning to Classic.
• Basic filtering, sorting, column management, and saved-view functionality is absent or incomplete.
• Important configuration and diagnostic functions are missing, buried, or less effective.
• Performance is poor enough to materially affect operational workflows.

These are not cosmetic issues. They directly impair our ability to identify problems, validate changes, and respond to incidents.

In my environment, the performance gap is significant. EP1 takes approximately 10 to 20 seconds to load the Network Policies interface and becomes noticeably sluggish in the device view. This is not simply a matter of UI preference; the performance difference materially affects day-to-day administration and troubleshooting.

Beyond performance, the interface provides poor control over information density. Columns cannot be resized below unnecessarily large minimum widths, leaving small data fields surrounded by excessive empty space. When managing hundreds of APs, this creates a visually chaotic interface and reduces the amount of actionable information visible at once.

More importantly, the same environment can produce different results in the two interfaces, as I and other customers have documented throughout this thread. When health indicators, summary counts, filtered results, and device or client details do not agree, the discussion shifts from UI preference to operational integrity. Once administrators cannot trust what the management plane reports, it is no longer dependable for its primary purpose.

The additional time should be used to correct these documented deficiencies, not characterized primarily as time for customers to become comfortable with the new interface.

Before Classic is retired, Extreme should resolve the documented data discrepancies and workflow regressions, define measurable readiness criteria for XIQ New, and demonstrate that those criteria have been met. Classic should remain available until then.

[CalvinRempel]

@DeVoID I am able to reboot APs without issue - I don't get the error you mentioned.

[DeVoID]

@house_arelius  Very well put, and exactly on the mark.  I think a few others didnt like their  verbiage about this is for us to get used to the new interface, versus it not being close to ready for prime-time.  But more than that, is everything you and the rest of us have spoken to concerning functionality, mismatched data between interfaces, latency problems.

But we have also mentioned before and you just now, is about trusting what you see, and as an admin, if you dont trust the interface then you cant trust anything in the interface, which makes the product almost useless.  At least for me, i only have 183 AP's, but for people like you who manage a ton of instances, this has got to be horrific.... at least you can fall back on Classic - which i also trust - but when/if that goes away... then what!?

@CalvinRempel Thanks for letting me know.  While i had cleared all history/cache, it was only when i either opened another tab, or closed the original tab and opened another could I reboot without that banner.

I have a feeling as they are depreciating Classic, things are falling off which are the cause of "new" issues.

[DeVoID]

@house_arelius Oh and I think the reason for the crazy large minimum column widths with tiny data fields is because whoever the developer is, they are using 4K or higher resolution/screens to code this thing.  Thats the only explanation I can think of for why the columns are so messed up.  It probably looks great on a 4k screen, but for a regular admin that resolution is WAY to high, and the whole things also needs to be scalable, which this does not appear the case - I really think this is the reason why they are so "off" -..

Most admins I know run their resolution at around 1024 x 768 as that is what most interfaces are best viewed at.  Higher resolutions doesn't mean better, but locking people into a certain resolution because the coder(s) set high resolutions so they can preview their code all the time (for things like interfaces) is not the answer.

DeVoiD

[K1]

The video https://extremenetworks2com.sharepoint.com/:v:/s/eng-elevate-content-comms/IQC5gCY2Sg3TQbterqsUQNS_A... is not available to the public?

[DeVoID]

@K1 it would help if you described what the video is supposed to be about.  Would you please?

@CalvinRempel @house_arelius BTW Still cant upgrade firmware in New:

But thankfully you can in Classic.  Not that im going to jump on 10.9.1.0 other than a couple of AP's I use for that kind of thing - making sure it installs correctly, does not push AP's offline, etc. -. 

I believe 10.8.7.0 to be the "gold disc" firmware version, so thats the one almost all my AP's are on, its very stable.

[DeVoID]

Does anyone know if ML Insights will make its way from Classic to New?  Ive looked around this thread... nothing... looks around the rest of this community space... nothing.. just wondering if there is any kind of documentation as to what is going to come over to New and any kind of timeline.

I use the ML Insights for things like Network Scorecards, Client 360 and such.  Thankfully I can still use Classic for those things, just hoping it will be part of the move to make it over to New.

[DeVoID]

Yesterday I noticed that all my licenses that expired and rolled over went insane after it sync'd.

What?  yeah, three licenses applied to my 183 AP's.... huh!?  While in New I had this:

178 devices expiring in 364 days.... with 183 active and a total license count of 185 (I do have 2 extra licenses somehow... our mistake, no biggie).  but 178....what about the difference of 5... what would happen there?

EDIT: NEXT DAY:  Then today, I go back into Classic, and have:

Which is 183 in total, but 4 available..... (remember I know I have 2 extra ones). But why is the 2nd one from the bottom only good for 21 days starting 09/09/2027? and this IS in Classic.

Hmmmm.... weird.