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A stake record of the device was found in the redirector.

A stake record of the device was found in the redirector.

Gradient
New Contributor

Please free these AP250 access points: 02501609191752, 02501609191829.

 

6 REPLIES 6

Gradient
New Contributor

The IT person for Clay County tells me he been in contact with Extreme Networks to create a case and release the devices. 

SamPirok
Community Manager Community Manager
Community Manager

Hello, thank you for letting me know. Unfortunately I still see the old records in our system and have not received a response to my email requesting approval for the transfer to happen. Could you please ask the original owner to email me from the domain they used when they registered their ExtremeCloud IQ instance with permission to remove these serial numbers from their inventory? My email is community@extremenetworks.com. 

Gradient
New Contributor

Hi Sam,

Can you please check again, the previous owner has requested to have the APs released.

Thanks

SamPirok
Community Manager Community Manager
Community Manager

If you have a current support contact with us, you can download firmware files from the Extreme Portal, under Products. If you don’t have a current support contract with us, you would have to use ExtremeCloud IQ. 

GTM-P2G8KFN