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A stale record of the device was found in the redirector. error with 2nd Hand APs

A stale record of the device was found in the redirector. error with 2nd Hand APs

glassgenie
New Contributor

‎10-17-2023 01:38 PM

I scored 5 second hand AP250s from an auction, but I cannot add them to my portal because of this error:

02501905201081 A stale record of the device was found in the redirector.

02501905201260 A stale record of the device was found in the redirector.

02501905201349 A stale record of the device was found in the redirector.

02501905201320 A stale record of the device was found in the redirector.

02501905201235 A stale record of the device was found in the redirector.

@SamPirok  Would it be possible to please free these devices, I can provide the auction receipt if needed.

0 Kudos
2 REPLIES 2

8323_UID
New Contributor

‎10-17-2023 10:17 PM

Try rasing the case with GTAC and your Regional Sales Manager know, 

0 Kudos

glassgenie
New Contributor
In response to 8323_UID

‎10-24-2023 06:02 PM

Unfortunately, they are for my home lab so I do not have an account with extreme. 

0 Kudos
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