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A stale record of the device was found in the redirector

A stale record of the device was found in the redirector

cdubb79
New Contributor

I am having this issue with three devices I just purchased.  Any help will be appreciated.

04102112242296

04102112242284

04102112242252

 

Thanks,

Chris

1 ACCEPTED SOLUTION

SamPirok
Community Manager Community Manager
Community Manager

You got it, those devices should be free to add now. Thanks again for your patience!

View solution in original post

5 REPLIES 5

SamPirok
Community Manager Community Manager
Community Manager

Hi @cdubb79, sorry for the long wait here, did you still need help with these devices? 

Yes I do.  Can you assist please?

SamPirok
Community Manager Community Manager
Community Manager

You got it, those devices should be free to add now. Thanks again for your patience!

Hi there can you do the same for this serial # 

The following devices failed:

  • 02501807280385A stale record of the device was found in the redirector.
GTM-P2G8KFN