A stale record of the device was found in the redirector

[Andrei_Miron]

Hi,

I have an AP 305C with serial number 03052004291733. It was purchased second hand and I receive the message:

A stale record of the device was found in the redirector.

Can you do something about it?

Thanks,
Andrei

[crystal548]

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@Andrei_Miron wrote:

Hi,

I have an AP 305C with serial number 03052004291733. It was purchased second hand and I receive the message:

A stale record of the device was found in the redirector.

Can you do something about it?

Thanks,
Andrei

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The "stale record" message on your AP 305C likely indicates it was previously registered to another network. To resolve this, try factory resetting the AP (back up configurations first). If the issue persists, contact Extreme Networks support for assistance in removing the stale record from their systems.

[sarah54casiano]

Hi Andrei,

It sounds like you're encountering an issue with a stale record in ExtremeCloud IQ for your AP 305C. This can happen when there's an outdated entry in the system for the device. Here are a few steps you can try to resolve this:

Remove the Stale Record: Log in to ExtremeCloud IQ and navigate to the device management section. Look for the AP 305C with the serial number 03052004291733 and try to remove or delete the stale record.

Re-register the Device: After removing the stale record, try re-registering or re-adding the AP 305C to the system. This should create a fresh record for the device.

Check Firmware and Software Updates: Ensure that your AP 305C and ExtremeCloud IQ are running the latest firmware and software updates. Sometimes, updating can resolve unexpected issues.

Best regards,
Sarah