A stale record of the device was found in the redirector

[erolsurat]

Dear sir

I am trying to onboard an 3x AP460C-FCC which I recently bought brand new. I get the message: A stale record of the device was found in the redirector.

I searched the topics and read that the AP's could be onboarded by the previous owner. Could you please reset it for me so I can onboard the AP's. 

The seller swears they are brand new and never used. If I look carefully to the AP's they look brand new. I can not find a solution.

The serial number are

24602107220528

24602107220469

24602107220470

Thank you very much and have a nice day. 

[SamPirok]

Hi @erolsurat, thank you for reaching out about your new devices. To remove those devices from their previous registration you would need to open a support ticket and request that our technical support team help you with this process. Unfortunately, it's not something I can do from my side of things anymore; but the support case should be what you need to get help with this process. Very sorry I couldn't be more helpful here.