A stale record of the device was found in the redirector.

[aonderwater]

Hi, we have 36 Aerohive AP's in the old archived portal and dont have access to it. Now we want to reinstall the AP's in small locations but when we add the AP to the ExtremeCloudIQ portal we receive the message "A stale record of the device was found in the redirector."

How can we free the 36 AP's? Or what is the best procedure?

One of the devices: 01301801022902A 

Thank you!

[Doug · Accepted solution]

Hello, 

I would suggest contacting our GTAC for assistance with this request. It's not something that can be done via our community page.  

https://extreme-networks.my.site.com/ExtrArticleDetail?an=000080454

Regards,