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A stale record of the device was found in the redirector

A stale record of the device was found in the redirector

Theo-H
New Contributor

I've got a couple of second-hand old Aerohive AP's, and am getting this error when trying to add them to my ExtremeCloud IQ account. 

It would be great if @SamPirok or anyone else could help with this. 

Serial numbers:

05501802200308

05501803160570

1 REPLY 1

Theo-H
New Contributor

It would be great if @SamPirok or one of the other community admins could assist with this. I have a ticket open with Extreme support but have been waiting for a response for several days now. 

GTM-P2G8KFN