A stale record of the device was found in the redirector.

[henriquedantas]

I am trying to add an AP305C-1-WR (SN: 03052304213477) on the XIQ platform and apparently it is associated with another account, making it impossible for me to follow the Onboarding process.
Is it possible to disassociate it from the other account?

Thank you.

[RobertZ · Accepted solution]

Yes it is, please reach out to GTAC 

https://www.extremenetworks.com/support/contact