AP121 - No connection to Classic or IQ Connect

[a_rivas]

Hello,

I Have an AP121 who was unused for a while, i removed it from a classic hivemanager and i tried to add it to a ExtremeCloud IQ but the ap never connect to. When i try to add it to another classic Hivemanager, i haven’t connection too. I added the hivemanager server manually but the AP still don't connect.

I Have another AP in the network and this AP is connected, so i don’t think about a firewall misconfiguration.

I thought about the certificate update that Extreme Networks have done (last year ? I don’t remember) but i didn’t kept the certificate update process, so i can’t try this.

If anyone have an idea, it will be welcome.

Thanks in advance.

Regards

Adrien

[a_rivas]

HI,

CAPWAP client:   Enabled
CAPWAP transport mode:  UDP
RUN state: Connected securely to the CAPWAP server
CAPWAP client IP:        10.34.10.3
CAPWAP server IP:        52.214.249.84
HiveManager Primary Name:52.214.249.84
HiveManager Backup Name:
CAPWAP Default Server Name: redirector.aerohive.com
Virtual HiveManager Name:
Server destination Port: 12222
CAPWAP send event:       Enabled
CAPWAP DTLS state:       Enabled
CAPWAP DTLS negotiation: Enabled
     DTLS next connect status:   Enable
     DTLS always accept bootstrap passphrase: Enabled
     DTLS session status: Connected
     DTLS key type: passphrase
     DTLS session cut interval:     5 seconds
     DTLS handshake wait interval: 60 seconds
     DTLS Max retry count:          3
     DTLS authorize failed:         0
     DTLS reconnect count:          0
Discovery interval:      5 seconds
Heartbeat interval:     30 seconds
Max discovery interval: 10 seconds
Neighbor dead interval:105 seconds
Silent interval:        15 seconds
Wait join interval:     60 seconds
Discovery count:         0
Max discovery count:     3
Retransmit count:        0
Max retransmit count:    2
Primary server tries:    0
Backup server tries:     0
Keepalives lost/sent:    117/242
Event packet drop due to buffer shortage: 0
Event packet drop due to loss connection: 37

[dpanev]

Connect on the ap over console and type: show capwap client

Can you post those entries here?