AP250 - The devices appear to be in use by another VIQ - error when adding to my account

[alexf1]

Hello @Sam Pirok

Bought some aerohive ap250 but get a “The device appears to be in use by another VIQ"
This is SN AP250:
02501808021234
02501908231945
02501908231454
02501908231962
02502012110287
02501908231982

Please help me
Thank you

[SamPirok]

Thank you for letting us know where you're located, I've emailed you directly with your local sales engineer's contact information. Please let me know if I can help with anything else.

[alexf1]

Hi @Sam Pirok
I am in Vietnam. And the devices are here
Thank you​

[SamPirok]

Hi Alex, sorry for the slow reply here, I was out of the office for a few days. As we've asked, please let us know where you are generally located (state or country) so we can find a local sales engineer to assist you. Unfortunately at this point that is our only recourse for these devices.

[jwerner]

@alex france

At this point in time we would need to know what state or country you are located in.

As these devices were purchased on ebay, the local sales engineer must handle the reassignment of devices, and knowing at least what state you are in will allow us to contact the correct person.​