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AP250 - The devices appear to be in use by another VIQ - error when adding to my account

AP250 - The devices appear to be in use by another VIQ - error when adding to my account

alexf1
New Contributor
Hello @Sam Pirok

Bought some aerohive ap250 but get a “The device appears to be in use by another VIQ"
This is SN AP250:
02501808021234
02501908231945
02501908231454
02501908231962
02502012110287
02501908231982
224555c773c74dcb97be1a01e842b8d3.png

Please help me
Thank you
22 REPLIES 22

SamPirok
Community Manager Community Manager
Community Manager
Thank you for letting us know where you're located, I've emailed you directly with your local sales engineer's contact information. Please let me know if I can help with anything else.

alexf1
New Contributor
Hi @Sam Pirok
I am in Vietnam. And the devices are here
Thank you​

SamPirok
Community Manager Community Manager
Community Manager
Hi Alex, sorry for the slow reply here, I was out of the office for a few days. As we've asked, please let us know where you are generally located (state or country) so we can find a local sales engineer to assist you. Unfortunately at this point that is our only recourse for these devices.

jwerner
Extreme Employee

@alex france

At this point in time we would need to know what state or country you are located in.

As these devices were purchased on ebay, the local sales engineer must handle the reassignment of devices, and knowing at least what state you are in will allow us to contact the correct person.​

GTM-P2G8KFN