AP250 - The devices appear to be in use by another VIQ - error when adding to my account

[alexf1]

Hello @Sam Pirok

Bought some aerohive ap250 but get a “The device appears to be in use by another VIQ"
This is SN AP250:
02501808021234
02501908231945
02501908231454
02501908231962
02502012110287
02501908231982

Please help me
Thank you

[SamPirok]

Hi Alex, thanks for checking in again. I'm still working through the question with the account team, but if they can't help us I'll need to know generally where you're located so I can find a local sales engineer to connect you to.

[alexf1]

Hello. I am still waiting for AP 250 to proceed with adding to our account.
@Sam Pirok
​Thank you verry much​

[SamPirok]

Hi Alex, yes I have checked in with the original owner three times. They have until the end of the day today to reply, and then I'll move on to their old account team to see if they can assist us.

[alexf1]

Hello @Sam Pirok
Have you checked for me yet? I'm still waiting.
Thank you​

[SamPirok]

Hi Alex, thanks for checking in here. I haven't heard back from the owner of the AP 250s yet, I've checked in twice with them and they have one more check in tomorrow. If they do not respond to all three check ins, I'll move on to their old account team to see if they can assist us here. I'll let you know if I hear anything back.