Bought some aerohive ap250 but get a “The device appears to be in use by another VIQ” error when adding to my account.

[thaihv3]

The device serial numbers I am trying to add are: 02501603210264,02501610130752,02501610130854,02501610131194,02501610211027,02501610211030

[SamPirok]

Hi @thaihv3, thanks for checking in. I am seeing older records for the AP 250’s you listed, and I have reached out to the original owner for those to get approval for a transfer of ownership to you. I’ll let you know as soon as I hear back on those.

The AP 230 serial number you provided had no existing records that I could find, could you try adding that one to your inventory now? If you still get an error, please let me know as that would indicate our server issues may not be fixed after all.  

[thaihv3]

Has your server finished processing?
Help me.

thanks

[thaihv3]

Yes I will wait

[SamPirok]

Hi there, I’m very sorry for the long wait here, we are having an issue with the server I need to access in order to help you with this issue. If you have support, you’ll want to open a support case for this request while we work on the server. If you do not have support, unfortunately we’ll have to wait until the server is back online to fix this issue. Again, my apologies for the delay here, I hope we can get the server back to normal very soon.

[thaihv3]

who can help me?
thanks