Can't access a site's webpage/APs etc

[tcarrington]

Hi, I've been using this for 5+ years. I log in, then I click on the school, and then i can do things with the APs etc.

Today it says it cannot connect me to the site.  

Unable to redirect to selected account.

What has changed? I fairly recently (this year? last year) changed the login to be a generic email rather than my own work email. 

To my knowledge, we've never paid for any of the cloud Hivemanager stuff. Has that changed?

The account in question is Monkston Primary school.

[Ash_Finch · Accepted solution]

Looks like this is fixed now for anyone that hasn't tried to login since yesterday.

[tcarrington]

thanks Ash for updating us, yes it's working for me also. No update on my actual ticket from the engineers though....

[arjene]

same issue.

one 1 account: " Unable to redirect to selected account." on:

1- manage my network

2- manage other deployments

on another account only on " manage other deployments".

😞

[tcarrington]

I hope I'm allowed to share this (as it seems relevant to you both)

I raised a support case and have had this reply:

"
My name is ****, and I will be handling this case or you. This is a known issue, currently being worked on by Engineering. I am following this issue, and will report here when Engineering reports this issue to be resolved.

Best regards,
****
GTAC

"

so I think maybe it's a wait till a fix appears, but at least they know about it/are working on it?