A stake record of the device was found in the redirector.

[Eisa]

I am trying to add an AP to extremcloud IQ connect  , but get this error: 01221703310787 A stake record of the device was found in the redirector. Can please give it free.th x

[SamPirok]

Thanks for letting me know @Trummel, I see that device as currently registered to a different user in our system, I’ll need to get their permission to remove the old record before you’ll be able to add that device to your inventory. I’ve emailed the original owner now, I’ll let you know as soon as I hear back. If you’re still in contact with the original owner and can encourage them to respond to my email, that may help move things along here. 

[Trummel]

Hi.  

It's been a year now, I presume the original owner of these AP's has not responded or doesn't exist anymore.  Is there anything else we can do to get these devices connected?  I actually have 2 of these that I bought at the same time.  The Serial numbers are 012221703020427 and 012221703020432.

[Trummel]

I have a used AP122.  it says

‘01221703020427 A stake record of the device was found in the redirector’. 

Can I get this released, or is it scrap?

@Sam Pirok is this something you can help with?

Thanks

[Eisa]

Thank you, After Hard Reste everything work perfekt. Thx.