Cannot Update a Reset AP121 running on Firmware 6.4.1.0 (6.4r1a)

[Kalps]

Hi, 

I have an issue where we have had to reset a AP121 which now has firmware 6.4.1.0 (6.4r1a).

When I upgrade via Hive Manager it displays a "Device Update Failed" regardless of HiveOS version I choose.

Resetting the AP back to factory settings and re-adding it to the the HiveManager does NOT seem to work as well.

I also cannot connect to the AP via Web Gui even though it is enabled on Hive manager and has an IP Address on the same network i am on.

Is there a way i can upload the firmware using putty?

Many thanks

[Kalps]

Hi Sam, many thanks for the reply, i updated the firmware via CLI to 6.5.r12 and the AP is now back online in ExtremeCloud IQ (XIQ)

Thank you for the help.

[SamPirok · Accepted solution]

Hi there, you can absolutely update the AP’s firmware via CLI, this guide reviews the steps for that: https://extremeportal.force.com/ExtrArticleDetail?an=000056737&q=Firmware%20via%20CLI%20HiveOS

The AP will need to be on firmware 6.5r3 or higher in order to manage it in ExtremeCloud IQ (XIQ).