could not perform operation error

[jonathanyoung]

Hi All,

When we try to update new devices on HMOL we’re getting error:
“

Could not perform operation on device AH-9eac00.The IQ Agent version {iqAgentVersion} running on switch does not support this operation.”

This is on both a new ap150W and ap130 which hasn’t previously been onboarded.

Any ideas?

Thanks

Jona

[jonathanyoung]

Just to add to this, I think this is related to change in how the version is reported, see screenshot - device highlighted in red is broken with the error above, device in blue is fine.

[jonathanyoung]

Hi Sam,

They’re on 10.0.10.2 and 10.0.8.0, I’ve attached a screenshot below.

Thanks

Jona

[SamPirok]

Hi Jona, what firmware version are your devices on currently? We’d need to be on 6.5r3 or higher to manage the device in HMOL (a.k.a. XIQ).