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Device appears to be in use by another VIQ.

Device appears to be in use by another VIQ.

mitchellkear
New Contributor

‎07-11-2021 05:22 AM

HI, I purchased a couple of devices that will not let me add them due to an error saying “The device appears to be in use by another VIQ.”

Are you able to help me out so I can get them going?

AP230 02301410310466
AP230 02301410310477
AP550 05501807131503

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1 REPLY 1

SamPirok
Community Manager Community Manager
Community Manager

‎07-12-2021 09:01 PM

Thank you for reaching out and for providing those serial numbers. Unfortunately, we see these devices registered to a different user in our system right now and we will need to get permission from the original owner to move the devices out of their inventory. I have emailed them requesting their permission, if you are still in contact with the original owner and can encourage them to respond to my email that may help move things along. Please let me know if you have any questions in the mean time.

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