Error 9 The device appears to be in use by another VIQ.

[JUANBARRIOS]

Hi Community,

I wanted to register my Aerohive AP130 on ExtremeCloudIQ, but I get the error:

Error 9 The device appears to be in use by another VIQ.

Can you please support me?

Serial number: 01301505120311

Many thanks in advance.

Regards,

Juanbarrios

[bruno_borghini]

Hi Community,

I wanted to register my Aerohive AP130 on ExtremeCloudIQ, but I get the error:.

Can you please support me?

Serial number: 01301503271834
 

Many thanks in advance.

Regards,
Bruno Borghini

[JUANBARRIOS]

I already have all the devices ready. Thank you so much for everything.

[SamPirok]

Hi Juanbarrios, sorry for the slow response here. Those devices should also be free to add to your inventory now. Please let me know if I can help with anything else! Happy Holidays!

[JUANBARRIOS]

Hello again Sam,
I have managed to add the device to my inventory. I have the same problem with 4 more devices. Would you be so kind as to do the same for the following serial numbers?

01301604274028
01301505120291
01301604274168
01301604274020

Thank you so much for everything.

[SamPirok]

Hello, thank you for providing that serial number, that device should now be free to add to your inventory. Please let me know if you have any further trouble with that device.