EXOS Switch failing Redirection/XIQ registration

[jc20]

Hopefully this is the spot for this -

I've been through the article 000079814  and as far as I can tell - the switch can reach the internet.

The unit is an x460-G2-48p - I am reasonably certain I added the unit before getting it to properly connect... though I'm not sure if it was a virtual device or not.  I removed it while diagnosing the connection - and - well... no mas.

If I attempt to add it on the dashboard:

1522N-44253 - Device already onboarded

From the console of the switch:

X460G2-48p-10G4.1 # show iqagent
----------------------------------  --------------------------------------------
State                               Enabled
Active VR                           None
Serial Number                       1522N-44253
----------------------------------  --------------------------------------------
Status                              FAILED TO CONNECT TO REDIRECTOR/XIQ, WAITING BEFORE TRYING AGAIN
Version                             1.9.8
Debug                               ON
HTTP Proxy                          None
----------------------------------  --------------------------------------------
Association Method                  -
Association Url                     -
Poll URL                            -
----------------------------------  --------------------------------------------

Appreciate any assistance with this one -

Cheers

[Bill_Handler]

Jc20,

The VR listed in your output shows ‘None’.  That should be whatever VR you’re using for the ports that can get to the internet; usually it is the Default VR.  That is likely why it will not reach out to XIQ.  Also make sure you have DNS configured so that it can resolve the URL.

The command should be something to like:  configure iqagent server vr vr-default

THanks,

Bill