EXOS Switch failing Redirection/XIQ registration

[jc20]

Hopefully this is the spot for this -

I've been through the article 000079814  and as far as I can tell - the switch can reach the internet.

The unit is an x460-G2-48p - I am reasonably certain I added the unit before getting it to properly connect... though I'm not sure if it was a virtual device or not.  I removed it while diagnosing the connection - and - well... no mas.

If I attempt to add it on the dashboard:

1522N-44253 - Device already onboarded

From the console of the switch:

X460G2-48p-10G4.1 # show iqagent
----------------------------------  --------------------------------------------
State                               Enabled
Active VR                           None
Serial Number                       1522N-44253
----------------------------------  --------------------------------------------
Status                              FAILED TO CONNECT TO REDIRECTOR/XIQ, WAITING BEFORE TRYING AGAIN
Version                             1.9.8
Debug                               ON
HTTP Proxy                          None
----------------------------------  --------------------------------------------
Association Method                  -
Association Url                     -
Poll URL                            -
----------------------------------  --------------------------------------------

Appreciate any assistance with this one -

Cheers

[Bill_Handler]

Jc20,

I should have asked this before…. I know that earlier you mentioned that when you tried to manually onboard the device in XIQ it came up as already onboarded - is that in your XIQ instance?  Is it possible that this switch is listed in a different XIQ instance?

Also, what firmware are you running?  It may be worthwhile to upgrade to FW 32.7 code if you’re not up there already… 

I’ve seen on occasion where older code acts weirdly with XIQ.

Thanks

Bill

[jc20]

Presently the switch is on:

Primary ver:      33.3.1.4
                  patch1-4

So in theory we should be at least passing the bar there.

With regard to the on-boarding - just so I don't misspeak - if you mean by "your XIQ instance" we are referring to the xiq cloud instance... then I'm reasonably positive.  I have a number of APs on it already and would have noticed something awry if they were missing.  With that said - I've been into every nook and cranny of the portal and definitely haven't filtered anything... so it's definitely no longer in the inventory.  If there were logs of some form I could go back and at least make sure I didn't typo the SN and fever dream the correct one being there.  I had deleted it when troubleshooting and that's about how I landed here, hah. 

If there is a local option - I'd be happy to spin that up and see if I get the same results for diagnostic purposes?

Again - I appreciate your perseverance here.