Extreme Networks

T_i_G · ‎03-25-2021

The recent enhancements on the Extreme Cloud IQ has broken an External Captive Portal integration that has been working very well with no issues on Aero Hive access points.

The initial redirect is failing with an error 500 which is not very helpful. This could use some better error handling and more user friendly error report.

Has anyone come across this since the most recent updates?

T_i_G · ‎04-06-2021

I have an update:

We discovered that one of the two external RADIUS hosts configured for the authentication service was actually unreachable. Potentially this may have been the route cause of the 500 error due to AP unable to talk to the radius host:

103e1ce956834a1a9bb49818d4726928_ee115e15-84c2-4b6f-8d20-516635d2b347.png

Clients can now authenticate OK but the 500 error now will not go away at least on my test client device despite clearing cache/restarting device. It gets displayed on initial redirect. I have to open the browser separately and request a non SSL URL in order to get redirected to our landing page.

However the problem with the 500 error, is the lack of information. It could at least display an error message such as, “Oops! I cannot reach your RADIUS host please make sure it’s up and running” or similar to save time.

View solution in original post

SamPirok · ‎03-26-2021

Hello, I’m not finding any existing cases with the same issue currently. Have you pushed a configuration update out to your APs since the most recent XIQ update?

The 500 error is an internal server error and would be coming from the external server hosting your CWP if you’re using an external CWP set up.

Extreme Networks

External Captive Portal integration 500 error

External Captive Portal integration 500 error