Guest essentials onboarding workflow
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09-10-2021 07:00 PM
I am trying to setup guest wifi onboarding with Guest Essentials. After 5 days and many choice words I am at a loss as to how this should be configured (the instructions really aren’t helpful)
I have it sorta working but the flow I want isn’t happening seems my onboarding policy and splash template aren’t working together.
I simply want a guest user to connect to SSID, register with their name and email address and have a OTP sent, then I want them to have temporary access to go to their email on that same device and get the username and passcode and then use that to login for guest access.
Any help appreciated
Regards
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10-21-2021 09:51 AM
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10-14-2021 12:05 PM
I've been able to create a functionnal Wireless connection with LinkedIn and Facebook without an issue after adding all the IP/DNS in the "Wall Garden" settings. If you go to Wall Garden and click on Advanced, you'll see the whitelisting for Facebook/Google/LinkedIn. PS: Google doesn't work and a message indicates the login mecanism is not approved anymore (something along those lines).
Bug #1:
I cannot get the SMS/Email Domain Validation working unless I use 1 specific domain (ex: mycompany.org). All Other email domain (gmail/hotmail) or SMS entry gives me a "Not matching onboarding policy". Precedence ruling is documented differently in the their essentials guide. Not sure which one is prioritized.
Bug #2:
I can't find any logs to figure out what is going wrong with onboarding Email/SMS
Temporary:
I've been trying for many and I would say too many hours and I'm out of luck. Might forget the idea of using Guest Essentials until these bugs are resolved.
My ticket with GTAC is also not going anywhere since September 29th. I've added an Extreme Network fellow to my console but haven't heard anything back.
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09-29-2021 07:03 PM
Hi
Regards
Steve
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09-28-2021 04:59 PM
Hi,
Unfortunately, we’re in the same boat. I’ve haven’t been able to onboard any users thought SMS or even via Email correctly. My scenario is exactly like yours. I’ve opened a ticket with support to see how they can help me out. I’ll post something back if I finally find a way to make this work.
Thanks ! 🙂
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