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Major Outage after trying to upgrade AP650 and 510C to 10.7.5.0

Major Outage after trying to upgrade AP650 and 510C to 10.7.5.0

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systemscsn
Valued Contributor

yesterday - last edited yesterday

Hi,

 

Today I saw that 10.0.7.5 was out - being no 10.7.4.0 ever to came out - and all my AP's were on 10.7.3.0.  I selected a few that had zero clients on them - 4 of them - and three of them AP650(AH) went just fine while the AP510C failed with "Device Update Failed" and is showing as offline even though I can ping its IP address.

 

This is a MASSIVE ISSUE.  Because I when I saw the first 2-3 come up without issue, I went along and did BUNCH of AP's that didnt have clients and they all failed even though they are AP640(AH)'s.  They all have that message and are appearing offline

 

I know there was some big update to IQ Engine, I had that on the screen when i logged in today (been out for 4 days on vacation).  But I need to know how to get those AP's back online.  I have SSH'd into one of them and issues a reload command but so far its still showing that "Device Update Failed".  I even restarted the network switch, still nothing.  Of course XIQ showing it offline I cant do anything there, and thats why I tried SSH's in.

 

Any idea's would really help.  I need these **** things online as soon as I can, and Id also like to know why some failed and those others did NOT fail.  This is NOT good....  So if you know how I can get rid of that error and put these AP's back online, I would truly appreciate it.  Thanks, Jason.

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systemscsn
Valued Contributor
In response to Macknkss

yesterday

OMGosh!  Thats really bad!  Talk about no quality control or testing.  wow... Im guessing you had to SSH in and remove that line.  what a PITA... Their GTAC is great, although I mostly use that for doing an RMA.

Well, as of typing this, all of the 179 Ap's I need online are online, even though a lot of them have that message about device upgrade failed (when it either shows the new firmware number or the old one)...

At this point im chalking this up to that massive AWS outage and bad timing.  Whats sad though, is the status page for XIQ said no issues during this entire PITA... then again AWS status page didnt show a single issue.... Just goes to show how people dont quite tell the truth as it will hurt their 99.9% uptime "promise"  <swink><wink>...

 

Thanks mate,

Jason.

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Go to solution
systemscsn
Valued Contributor
In response to Macknkss

yesterday

OMGosh!  Thats really bad!  Talk about no quality control or testing.  wow... Im guessing you had to SSH in and remove that line.  what a PITA... Their GTAC is great, although I mostly use that for doing an RMA.

Well, as of typing this, all of the 179 Ap's I need online are online, even though a lot of them have that message about device upgrade failed (when it either shows the new firmware number or the old one)...

At this point im chalking this up to that massive AWS outage and bad timing.  Whats sad though, is the status page for XIQ said no issues during this entire PITA... then again AWS status page didnt show a single issue.... Just goes to show how people dont quite tell the truth as it will hurt their 99.9% uptime "promise"  <swink><wink>...

 

Thanks mate,

Jason.

GTM-P2G8KFN