07-30-2021 02:18 PM
We have 47 APs. All have the same policy. I just noticed yesterday that one AP does not have the blue icon for Monitoring Unassociated Clients. I re-pushed the policy to it, rebooted, etc, still doesn’t show it. Why would that be?
Solved! Go to Solution.
08-02-2021 05:49 PM
Thank you for the reply!
Through your questions, I was able to see that this one for some reason had the Enable Presence Analytics disabled at the AP level (Under Configuration, Interface Settings, Wireless Interfaces).
08-02-2021 05:57 PM
Glad it was an easy fix! Thanks for letting us know the resolution!
08-02-2021 05:49 PM
Thank you for the reply!
Through your questions, I was able to see that this one for some reason had the Enable Presence Analytics disabled at the AP level (Under Configuration, Interface Settings, Wireless Interfaces).
08-02-2021 04:43 PM
Also, could you confirm if the working and non-working APs are using the same radio profile?
08-02-2021 04:39 PM
Thanks for that screen shot! Could you tell us what model APs you’re working with (working and non-working), what firmware versions you’re using (again on a working and non-working AP)?
Also, do you see that icon missing on a second browser?
Finally, would you be able to clear your browser cache and cookies, log out of XIQ, log back in, and see if the icon is still missing?