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Onboarding Disasters

Onboarding Disasters

OliverJH
New Contributor

This and GTAC are driving me mad.

I received two AP's from a former AeroHive employee.

 
01301501510588 - Allegedly reset in the redirector several times, but still showing "Stale Record" according to GTAC (Who are finally trying to help, it seems, but I won't name anyone just yet) - I've done all sorts of hardware resets, CLI commands and interrogation. CAPWAP seems to be doing what I think it is supposed to do.
 
12112112603699 - Refused service because EOL - All I want is the redirector reset.
 
Are you allowed to page Sam Pirok for help? I'm desperate!
 
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GTM-P2G8KFN