Problem with AP7131 and XIQ

[Kosiarek]

Hi. I cannot connect the AP7131 (wing) to the XIQ account. I do as below and unfortunately my VC doesn't connect to XIQ. What am I doing wrong ?

https://extremeportal.force.com/ExtrArticleDetail?an=000079429&q=show%20run%20nsight-policy%20xiq

[Ovais_Qayyum]

Hi Kosiarek,

Is this AP managed by a controller or VC (AP-based controller)? Standalone APs can’t be onboarded in XIQ. You either need to have this AP managed by a controller/VC or if this is a standalone AP, set it up as a VC and you should be able to onboard it. 

If it is, in fact, a controller/VC managed AP, you can use the following command to check if the controller/VC is sending the data to XIQ. The successful output should look like the following:

Lab-VX#service show nsight client-log

Wed Apr 21 18:26:55 2021 sending event data
Wed Apr 21 18:25:54 2021 sending rfd info
Wed Apr 21 18:25:53 2021 sending wlan info
Wed Apr 21 18:25:53 2021 sending device info
Wed Apr 21 18:25:53 2021 update info start
Wed Apr 21 18:25:53 2021 server wait = 0

Regards,

Ovais

[PeterK]

oh, ok…

That was, what I heared in a extreme webcast. But it’s possible, that I’m wrong...

[Kosiarek]

Hi PeterK. Thank you for the answer, but I found other information about the compatibility of devices with wing 5. Are you sure the XIQ is incompatible with the Wing 5 - firmware in a specific version for the AP model

https://docs.aerohive.com/330000/docs/help/english/ng/Content/learning-whats-new.htm

[PeterK]

Only Wing7 APs can connect to XiQ.

And this old thing is not Wing7 compatible.