This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Problem with logging in to XIQ 21.1.20.24

Problem with logging in to XIQ 21.1.20.24

robert_maltari1
New Contributor

‎03-30-2021 08:42 AM

There seems to be problem with logging in to XIQ after you were logged out due to innactivity. Nothing happens when you enter credentials and the only way to log in again is to completly close the browser (not just the tab), reopen in and then log back in.

Issue is present on latest Chrome, Edge and Firefox. Only browser that works is Safari.

Is there any browser setting we can enable or disable to get this working as it should?

 

 

0 Kudos
11 REPLIES 11

robert_maltari1
New Contributor

‎03-30-2021 09:47 AM

Yeah, it must me some of those cookies that get deleted when you close the browser.

Also got kicked off XIQ two times while active, but haven’t checked the timer. That also doesn’t happen while using Safari.

 

0 Kudos

daniel1
Contributor

‎03-30-2021 09:17 AM

We have the same issue after the upgrade to 21.1.20.24, the culprit seems to be the cookies from XIQ.

When I delete them, I can login again immediately.

 

There is also a second issue with Chrome only (Firefox is not affected), I get kicked out of XIQ after exactly 30 minutes ( which is the inactivity timeout), regardless if I was active or not.

 

@Sam Pirok Can you please check if these are known issues?

0 Kudos
GTM-P2G8KFN