Problem with logging in to XIQ 21.1.20.24

[robert_maltari1]

There seems to be problem with logging in to XIQ after you were logged out due to innactivity. Nothing happens when you enter credentials and the only way to log in again is to completly close the browser (not just the tab), reopen in and then log back in.

Issue is present on latest Chrome, Edge and Firefox. Only browser that works is Safari.

Is there any browser setting we can enable or disable to get this working as it should?

[SamPirok]

Also, do either of you have a backups or a snapshot we could attach to your tech cases? 

[SamPirok]

It looks like there is a CFD filed for these issues, if you want to reference CFD-6240 in your cases that might help connect everything. Also it looks like one customer had luck with an incognito window as a temporary workaround, can you give that a shot and let me know if you still see these issues? 

[SamPirok]

Thanks for letting me know Robert, I’ll check in with the XIQ team to see what’s going on and update this post when I know more. 

[robert_maltari1]

@Sam Pirok there seems to be another issue related to loggin in.

When you go to secure login page (https) of your XIQ, and you enter user credentials, XIQ for some reason first tries to load unsecure page (http) which results in connection timing out if your XIQ is behind firewall and not alowing http. If you then reenter address with https, you will be logged in.

I hope Extreme has started looking into these issues as it is really annoying jumping through hoops just to be able to log in.

[SamPirok]

Thanks for the mention @daniel.schickmair, I am finding a few cases with similar symptoms coming in. We don’t have an official bug filed for this yet as far as I can tell so I’d encourage you both to open a case if possible. The more cases we have for this issue, the more resources we can dedicate to fixing it. I’d file a separate case for the two issues, one for the issue trying to log back in after getting kicked out, and one for getting kicked out while still active. If you can’t open a case right now, please let me know and I’ll see if we have any other options.